Contact Centre Executive Healthcare

Family Group: AdministrationCHALLENGESYou will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff.You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal level.In...

Our esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting.Responsibilities: Manage the operation of Group Contact Centre Oversee roster planning for staff Prepare docs for annual budgeting cycle Keep track of budget utilization Conduct review on team's performance Conduct regular audits...

Roles & ResponsibilitiesBenefits Summary Government Healthcare Sector Up $2800 + AWS + Bonus Join as pioneer Multiple department available!Stable career opportunity Handling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters] Understand the requirements of the caller and...

Roles & ResponsibilitiesAssistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Roles & ResponsibilitiesAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: Monitor performance real-time and manage resources /...

Roles & ResponsibilitiesAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: Monitor performance real-time and manage resources /...

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the daytoday running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. Work closely with HR to ensure fast,...

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on TimesJobs.com.

About Us:Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training...

### Position: Contact Centre Officer Marketing Location: Singapore, Singapore, Singapore Employment Type: Full Time-An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions,...

### Position: Contact Centre Officer Marketing Location: Singapore, Singapore, Singapore Employment Type: Full Time-An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions,...

What the role is You are part a team to establish and oversee the Employee Contact Centre (ECC) that serves as a onestop centre to resolve employee servicerelated issues and address feedback.What you will be working onWhat we are looking for You must have a tertiary qualification in any discipline, preferably with 1 to 2 years' work experience in a service...

Roles & ResponsibilitiesJob Description: Handle web-chat queries and inbound calls. Respond to customer emails. Update and record customer information in CRM. Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints. Communicate effectively with clients and intermediaries to ensure a satisfactory...

Roles & Responsibilities: Understand the requirements of the caller and provide accurate information, go beyond the call of duty in assisting all enquiries. Redirect or transfer calls to the appropriate departments, if necessary. Attend to caller's needs and deal with difficult situation in a professional and serviceoriented manner. Assist with the requests...

Work Location: Jurong East Salary rate: $2300 to $3000 per month Shift allowance BONUSRotating working shift: 8am to 8pm / 8pm to 8am (8 – 12-hour shift per day)What you'll do:Deliver exceptional customer service by actively listening and understanding caller needs.Provide timely, accurate, and appropriate information on healthcare...