Senior / Service Team Leader, Group Contact Centre (JR2272)

Roles & ResponsibilitiesAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: Monitor performance real-time and manage resources /...

Roles & ResponsibilitiesAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: Monitor performance real-time and manage resources /...

Our esteemed client from healthcare industry is looking for Service Team LeaderResponsibilities: Monitor contact centre KPI Generate report and statistics Ensure smooth operation of contact centre Staff management Involved in resource/manpower planning Conduct training Responsible for service recoveryRequirements: Min Diploma/DegreeJob Code:EELBEA...

Our esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting.Responsibilities: Manage the operation of Group Contact Centre Oversee roster planning for staff Prepare docs for annual budgeting cycle Keep track of budget utilization Conduct review on team's performance Conduct regular audits...

Roles & ResponsibilitiesAssistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own...

Family Group: AdministrationCHALLENGESYou will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff.You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal level.In...

About us:At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the daytoday running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. Work closely with HR to ensure fast,...

Roles & ResponsibilitiesJob Description: Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment Build...

Roles & ResponsibilitiesJob Description: Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment Build...

Hotel Artyzen Singapore (Opening 2023)Location SingaporeDepartmentRoomsDate Posted17 March, 2023Job Highlights Preopening team Dynamic work environment Open and collaborative cultureOpening in 2023, Artyzen Singapore will be the first new hotel added to Singapore's Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon...

Roles & ResponsibilitiesWe are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Service Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAYResponsibilities: Support...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Shift Timings (Weekends/PHs shift): Week 1: Mon pm/Tues OFF/Wed 7am4.30pm/Thurs 7am4.30pm/Fri 7am4.30pm/Sat 7am4.30pm/SUN OFF Week 2:Mon 8am5.30pm/Tues 8am5.30pm/Wed OFF/Thurs 8am5.30pm/Fri 8am5.30pm/Sat OFF/Sun 9am6.30pm Week 3: Mon 9am6.30pm/Tues 9am6.30pm/Wed 9am6.30pm/Thurs OFF/Fri 10am7.30pm/Sat 10am7.30pm/Sun OFF Week 4: Mon 10am7.30pm/Tues...

This is a 12 months contract assigned to our clientWork Location: To be confirmedSalary Range: $5,000-$6,000CCM Job Description RequirementsAt least 5 years of experience in managerial positions in the contact center industry.Provide leadership and regular coaching to Team Leaders and Agents.Responsible for managing the day-to-day running of the contact...

About us:At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

This is a 12 months contract assigned to our clientWork Location: SuntecSalary Range : $4,000-$6,000Work ShiftRotating Shift2. 5.5 days per week (44 hours per week)Mon-Sun (including public holiday)Educational & Skills RequirementsMinimum 5 years of experience in managerial positions in a contact center industry.Job Description:Provide leadership and regular...

Senior Vice President, Singapore Head of of Contact Centres, Retail Banking Posting Date: 5 Jun 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

Senior Vice President, Singapore Head of of Contact Centres, Retail Banking Posting Date: 5 Jun 2024 Location: Singapore (City Area), SG, Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...