Team Lead, Contact Centre

Family Group: AdministrationCHALLENGESYou will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff.You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal level.In...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

### Position: Contact Centre Officer Marketing Location: Singapore, Singapore, Singapore Employment Type: Full Time-An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions,...

### Position: Contact Centre Officer Marketing Location: Singapore, Singapore, Singapore Employment Type: Full Time-An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions,...

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare...

Roles & ResponsibilitiesAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: Monitor performance real-time and manage resources /...

Roles & ResponsibilitiesAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: Monitor performance real-time and manage resources /...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the daytoday running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. Work closely with HR to ensure fast,...

Manage performance and training of the Contact Centre staff Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and followup. Performs quality audit checks on the Contact Centre staff Take ownership of team results, understand developmental needs, and provide support to the team. Monitor the...

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on TimesJobs.com.

About us:At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

What the role is You are part a team to establish and oversee the Employee Contact Centre (ECC) that serves as a onestop centre to resolve employee servicerelated issues and address feedback.What you will be working onWhat we are looking for You must have a tertiary qualification in any discipline, preferably with 1 to 2 years' work experience in a service...

Our esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting.Responsibilities: Manage the operation of Group Contact Centre Oversee roster planning for staff Prepare docs for annual budgeting cycle Keep track of budget utilization Conduct review on team's performance Conduct regular audits...

Our client, a Digital Bank, is looking for a Customer Services lead to join them. In this role, you will lead the Customer Service team in Singapore and be the accountable service owner for all client service-related activities for the digital bank.We're looking for someone with experience execution experience in client or customer service with exposure to...

Roles & ResponsibilitiesAssistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own...

The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

Roles & ResponsibilitiesJob Description: Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment Build...