Executive/senior, Group Contact Centre

Family Group: AdministrationCHALLENGESYou will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff.You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal level.In...

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare...

Roles & ResponsibilitiesAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: Monitor performance real-time and manage resources /...

Roles & ResponsibilitiesAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: Monitor performance real-time and manage resources /...

Roles & ResponsibilitiesAssistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Roles & ResponsibilitiesBenefits SummaryGovernment Healthcare Sector Up $2800 + AWS + Bonus Join as pioneer Multiple department availableStable career opportunityHandling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters] Understand the requirements of the caller and provide...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the daytoday running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. Work closely with HR to ensure fast,...

Senior Vice President, Singapore Head of of Contact Centres, Retail Banking Posting Date: 5 Jun 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

Senior Vice President, Singapore Head of of Contact Centres, Retail Banking Posting Date: 5 Jun 2024 Location: Singapore (City Area), SG, Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on TimesJobs.com.

Summary:Salary:CompetitiveTeam:Customer Service and Inside SalesLocation:Singapore - St James Power Station HeadquartersAbout Us:Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast, we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our...

Spark Education Group is a fast-growing global online education company specializing in interactive live-instruction with small-group classes for kids. Our mission is to "spark passion for learning, ignite lifelong growth". Since 2018, the company has attracted over half a million users worldwide and is backed by top global investors including KKR, IDG...

Shift Timings (Weekends/PHs shift): Week 1: Mon pm/Tues OFF/Wed 7am4.30pm/Thurs 7am4.30pm/Fri 7am4.30pm/Sat 7am4.30pm/SUN OFF Week 2:Mon 8am5.30pm/Tues 8am5.30pm/Wed OFF/Thurs 8am5.30pm/Fri 8am5.30pm/Sat OFF/Sun 9am6.30pm Week 3: Mon 9am6.30pm/Tues 9am6.30pm/Wed 9am6.30pm/Thurs OFF/Fri 10am7.30pm/Sat 10am7.30pm/Sun OFF Week 4: Mon 10am7.30pm/Tues...

### Position: Contact Centre Officer Marketing Location: Singapore, Singapore, Singapore Employment Type: Full Time-An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions,...

### Position: Contact Centre Officer Marketing Location: Singapore, Singapore, Singapore Employment Type: Full Time-An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions,...

What the role is You are part a team to establish and oversee the Employee Contact Centre (ECC) that serves as a onestop centre to resolve employee servicerelated issues and address feedback.What you will be working onWhat we are looking for You must have a tertiary qualification in any discipline, preferably with 1 to 2 years' work experience in a service...