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Centre Executive

3 months ago

Singapore SPARK LEARNING CENTRE PTE. LTD. Full time

Spark Education Group is a fast-growing global online education company specializing in interactive live-instruction with small-group classes for kids. Our mission is to "spark passion for learning, ignite lifelong growth". Since 2018, the company has attracted over half a million users worldwide and is backed by top global investors including KKR, IDG Capital, GGV Capital, Sequoia China, Carlyle, Northern Light Venture Capital and GSR Ventures.


We are currently looking for a highly-passionate, committed and responsible Centre Executive who is familiar with daily operations of an enrichment centre.


Responsibilities:

  • Oversee the daily operations of the Centre
  • Provide quality customer service through understanding of customers' queries and needs
  • Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe
  • Work closely with management to actively retain students and achieve enrolment targets
  • Reporting of student enrolment, assessments and withdrawal to HQ
  • Ensure student management system is updated on a timely basis for all student movements
  • Assist customers on payment related matters
  • Safeguard the safety and welfare of our students
  • Ensure the cleanliness of the Centre is well maintained and meets the safe management requirements for Covid1
  • Ensure that student resources, stationery and merchandise are well stocked in the Centre
  • Monitor and escalate any urgent/complex issues to management
  • Any other ad hoc duties

We would love for you to have:

  • Diploma level and above
  • Minimum 2 years of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
  • Proficiency in Microsoft Office and knowledge of CRM software
  • Possess good spoken and written communication skills
  • Proactive with good organisational skills and time management
  • Kind and nurturing approach when interacting with children
  • Demonstrates conflict resolution skills to resolve challenging customer issues and feedbacks
  • Adaptable and keen to work in a fastpaced environment
  • Able to commit 3weekdays and 2weekend work schedule