Contact Centre Officer

Apply for Contact Centre Officer, Career Progress Consultants in Singapore for 2 - 5 Year of Experience on TimesJobs.com.

### Position: Contact Centre Officer Marketing Location: Singapore, Singapore, Singapore Employment Type: Full Time-An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions,...

### Position: Contact Centre Officer Marketing Location: Singapore, Singapore, Singapore Employment Type: Full Time-An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions,...

Family Group: AdministrationCHALLENGESYou will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff.You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal level.In...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Roles & ResponsibilitiesBenefits SummaryGovernment Healthcare Sector Up $2800 + AWS + Bonus Join as pioneer Multiple department availableStable career opportunityHandling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters] Understand the requirements of the caller and provide...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the daytoday running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. Work closely with HR to ensure fast,...

Roles & ResponsibilitiesWhat You'll Do: Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and timely manner Meeting customers face-to-face to provide support or resolve issues Provide accurate and detailed information to customers regarding products and services Resolving customer issues, complaints or...

Shift Timings (Weekends/PHs shift): Week 1: Mon pm/Tues OFF/Wed 7am4.30pm/Thurs 7am4.30pm/Fri 7am4.30pm/Sat 7am4.30pm/SUN OFF Week 2:Mon 8am5.30pm/Tues 8am5.30pm/Wed OFF/Thurs 8am5.30pm/Fri 8am5.30pm/Sat OFF/Sun 9am6.30pm Week 3: Mon 9am6.30pm/Tues 9am6.30pm/Wed 9am6.30pm/Thurs OFF/Fri 10am7.30pm/Sat 10am7.30pm/Sun OFF Week 4: Mon 10am7.30pm/Tues...

What the role is You are part a team to establish and oversee the Employee Contact Centre (ECC) that serves as a onestop centre to resolve employee servicerelated issues and address feedback.What you will be working onWhat we are looking for You must have a tertiary qualification in any discipline, preferably with 1 to 2 years' work experience in a service...

About us:At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

Roles & ResponsibilitiesJob Description: Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment Build...

Roles & ResponsibilitiesJob Description: Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment Build...

Roles & ResponsibilitiesAssistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own...

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their teamJob Duties:Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channelsBe the first contact and primary interface between all relevant stakeholders & maintain ownership of...

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their teamJob Duties:Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channelsBe the first contact and primary interface between all relevant stakeholders & maintain ownership of...

This is a 12 months contract assigned to our clientWork Location: To be confirmedSalary Range: $5,000-$6,000CCM Job Description RequirementsAt least 5 years of experience in managerial positions in the contact center industry.Provide leadership and regular coaching to Team Leaders and Agents.Responsible for managing the day-to-day running of the contact...

This is a 12 months contract assigned to our clientWork Location: SuntecSalary Range : $4,000-$6,000Work ShiftRotating Shift2. 5.5 days per week (44 hours per week)Mon-Sun (including public holiday)Educational & Skills RequirementsMinimum 5 years of experience in managerial positions in a contact center industry.Job Description:Provide leadership and regular...

Job Description Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks - including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various...