Manager, Call Centre Shared Service

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI Achieve personal KPI Administrative duties and KPI reporting to management Handle incoming calls, queries and feedback Appointment management for customers Allocate customers data to team members and track status Assist call centre manager in call centre daytoday operations**JOB...

Conduct training for new staff on the product knowledge. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders on transaction monitoring. Calibrate transaction monitoring with assessors. Supervise transaction monitoring. Design and implement quality processes jointly with relevant business units....

As an Operations and Call Centre Manager for an airport transfer and limousine company, your scope of work would include the following responsibilities:Operations Management: Oversee the daytoday operations of the airport transfer and limousine services. Develop and implement operational policies, procedures, and standards to ensure efficient and smooth...

About us:At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

6 Months - 1 year ContractNovenaUp to 4.5kResponsible for the effective and efficient management of Centre's call centre and customer service areasProvides operational oversight on all aspects of the Centre's operations, including extending support and guidance should the team be activated for 24/7 on-call duties.Lead the review and implementation of work...

Call CentreRequirement Excellent communication skills Excellent serviceoriented & telephone etiquette Preferable have experience in Customer Service / Call Centre Attending to customer enquiries and appointment bookings Wellversed in computer (Word & Excel) Hardworking, good teamwork & proactive Strong interpersonal & able to multitask

Roles & ResponsibilitiesResponsibilities: Reports to the team lead and contact centre manager Assist in the documentation of operational procedures Respond promptly to and record details of customer enquiries Handle and resolve issues raised by customers and record details of actions taken Escalate requests and unresolved issues to...

Info can be sharedATM:- Basic UP $$2.2K (With Relevant Exp) 5.5 Days office hours MacphersonYour Responsibilities: - Provide service reservation for customers. Attend to customer enquiries & call deployments. Perform update on database at the systemsYou will need: - Minimum 1 year of experience in Call Centre enviroment. By submitting your personal data...

5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 12.30pm to 10.30pmJob Description:Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller's concerns and provide resolutions- Deploy relevant personnel to site to look into the...

Description5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 3 shifts work: 7.30am to 5.30 pm, 12.30pm to 10.30pm, 10pm to 8am Job Description:- Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller’s concerns and provide...

Roles & ResponsibilitiesCall Centre / Call Customer Service Exp Office Hour / 5 Days Work Week (including weekends) CBDResponsibilitiesHandle inbound and outbound calls Attend to customers' enquiries via hotline and email Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management Maintain a...

Roles & ResponsibilitiesCall Centre Customer Service OfficerWorking Days & Hours: 5 days | 12.30pm-10.30pmWorking location: New Industrial Rd (Bartley)Salary: $2160 Job ResponsibilitiesAttend to call centre hotline enquiries. Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions. Understand caller's...

Job Description:Provide leadership and regular coaching to Team Leaders and Agents.Responsible for managing the day-to-day running of the contact centre, which includes effectiveresource planning in ensuring KPIs are consistently achievedWork closely with HR to ensure fast, effective, and quality staff recruitmentBuild an engaging and motivated workforce by...

CompanySnaphunt Pte LtdDesignationCall Centre AgentDate Listed21 Jul 2023Job TypeEntry Level / Junior Executive Full/PermFree/ProjJob PeriodImmediate Start - Flexible EndProfessionSales / RetailIndustryConsultancyLocation NameSingaporeAllowance / Remuneration$1,800 - 2,300 monthlyCompany ProfileJob Description: Opening within a company with a solid track...

Requirement Excellent communication skills Excellent serviceoriented & telephone etiquette Preferable have experience in Customer Service / Call Centre Attending to customer enquiries and appointment bookings Wellversed in computer (Word & Excel) Other adhoc duties where necessary Hardworking, good teamwork & proactive Strong interpersonal & able to...

Call Centre:- Office Hour / 5 Days Work Week (including weekends):CBDResponsibilities: Handle inbound and outbound calls Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management Maintain a positive and helpful approach in interactions with all customers Any other adhoc duties as...

Call Centre Exp Office Hour / 5 Days Work Week including WeekendsResponsibilities: Handle inbound and outbound calls Proper recording of conversation with customers in the call centre system Achieve individual and team key performance indicators (KPI) set by the management Maintain a positive and helpful approach in interactions with all customers Any other...

Roles & ResponsibilitiesCall Centre Officer role for Banking Client3 Months Paid Training provided - Attractive Salary package with Allowance upon successful completionWork Location: Changi or Jurong East (Training at Changi only)Work Type: Shift Hours after Training period (Training will be office hours)RequirementCall Centre Experience Able to work under...

Roles & ResponsibilitiesResponsibilities:Respond to patient / general public phone call queries Respond according to SOP Liaise with Healthcare Professionals Redirect calls to relevant personnels / departments as needed Attend to emergency calls effectively and follow SOP as trained Any admin duties as assigned Requirements:Min Nitec or Diploma in any...

6 Months - 1 year ContractNovenaUp to 4.5k Responsible for the effective and efficient management of Centre’s call centre and customer service areas Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties. Lead the review and implementation of...