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Call Centre

1 month ago

Singapore RMA CONTRACTS PTE. LTD. Full time
Roles & Responsibilities

Job Description

  • Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
  • Manage protocols (such as fire & emergency messages)
  • Liaise with other department enquiries and requests
  • Manage customers’ feedback
  • Make accurate data entry to the CRM System and maintain records.
  • Participate in trainings, tests and audits when required.

Pay Package

  • Yearly performance bonus: Up to 1 month of salary
  • Patient Service Associate: Salary $2,300
  • Senior Patient Service Associate: Salary $2,800

Working hours (Shift and rostered)

  • Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
  • 5 day work week, inclusive of 1 weekend work day

General Requirements:

  • Proficient in MS Excel / office
  • Customer service oriented

Skills Required

  • CRM
  • Customer Service Oriented
  • Microsoft Office
  • Customer Experience
  • Interpersonal Skills
  • Healthcare Administration
  • B2B Accurate Data Entry

Tell employers what skills you have

Customer Service Skills
Customer Service Oriented
Microsoft Office
Customer Experience
Interpersonal Skills
Healthcare
Customer Service
Case Management
Able To Work Independently
Call Center

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