Call Centre Lead

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI Achieve personal KPI Administrative duties and KPI reporting to management Handle incoming calls, queries and feedback Appointment management for customers Allocate customers data to team members and track status Assist call centre manager in call centre daytoday operations**JOB...

6 Months - 1 year ContractNovenaUp to 4.5kResponsible for the effective and efficient management of Centre's call centre and customer service areasProvides operational oversight on all aspects of the Centre's operations, including extending support and guidance should the team be activated for 24/7 on-call duties.Lead the review and implementation of work...

Conduct training for new staff on the product knowledge. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders on transaction monitoring. Calibrate transaction monitoring with assessors. Supervise transaction monitoring. Design and implement quality processes jointly with relevant business units....

Call CentreRequirement Excellent communication skills Excellent serviceoriented & telephone etiquette Preferable have experience in Customer Service / Call Centre Attending to customer enquiries and appointment bookings Wellversed in computer (Word & Excel) Hardworking, good teamwork & proactive Strong interpersonal & able to multitask

As an Operations and Call Centre Manager for an airport transfer and limousine company, your scope of work would include the following responsibilities:Operations Management: Oversee the daytoday operations of the airport transfer and limousine services. Develop and implement operational policies, procedures, and standards to ensure efficient and smooth...

•  Handle enquiries on various social media channels with good working knowledge•⁠  ⁠Liaise with Operations & Marketing teams.•⁠  ⁠Reply to all emails sent by prospective patients to the company’s general enquiry emailaddresses in a professional, courteous and timely manner.•⁠  ⁠Call or text message prospective patients where a...

About us:At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

Handle enquiries on various social media channels with good working knowledge⁠ ⁠Liaise with Operations & Marketing teams.⁠ ⁠Reply to all emails sent by prospective patients to the company's general enquiry emailaddresses in a professional, courteous and timely manner.⁠ ⁠Call or text message prospective patients where a phone number has been...

Handle enquiries on various social media channels with good working knowledge⁠ ⁠Liaise with Operations & Marketing teams.⁠ ⁠Reply to all emails sent by prospective patients to the company's general enquiry emailaddresses in a professional, courteous and timely manner.⁠ ⁠Call or text message prospective patients where a phone number has been...

Roles & ResponsibilitiesReports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE...

Roles & ResponsibilitiesAs the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth's call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You...

Requirement Excellent communication skills Excellent serviceoriented & telephone etiquette Preferable have experience in Customer Service / Call Centre Attending to customer enquiries and appointment bookings Wellversed in computer (Word & Excel) Other adhoc duties where necessary Hardworking, good teamwork & proactive Strong interpersonal & able to...

Roles & Responsibilities Call Centre / Call Customer Service Exp Office Hour / 5 Days Work Week (including weekends) CBDResponsibilities Handle inbound and outbound calls Attend to customers' enquiries via hotline and email Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management ...

Roles & Responsibilities Call Centre / Call Customer Service Exp Office Hour / 5 Days Work Week (including weekends) CBDResponsibilities Handle inbound and outbound calls Attend to customers' enquiries via hotline and email Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management ...

Roles & ResponsibilitiesCall Centre / Call Customer Service Exp Office Hour / 5 Days Work Week (including weekends) CBDResponsibilitiesHandle inbound and outbound calls Attend to customers' enquiries via hotline and email Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management Maintain a...

Call Centre Exp Office Hour / 5 Days Work Week including WeekendsResponsibilities: Handle inbound and outbound calls Proper recording of conversation with customers in the call centre system Achieve individual and team key performance indicators (KPI) set by the management Maintain a positive and helpful approach in interactions with all customers Any other...

Call Centre:- Office Hour / 5 Days Work Week (including weekends):CBDResponsibilities: Handle inbound and outbound calls Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management Maintain a positive and helpful approach in interactions with all customers Any other adhoc duties as...

Roles & ResponsibilitiesJob Responsibilities:• Handle phone calls from customers• Make appointment for customers for servicing• Assist with service advisors on call centre matters• General Admin duties• Other duties as and when assigned.Job Requirements:• Experienced as a Receptionist or customer service ground job preferred• Experienced...

Job Summary:Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities. In this position, you'll...

Job Summary:Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities. In this position, you'll...