Client Engagement Specialist

2 weeks ago


Singapore Page Personnel Full time
Career Development

  • Diversity and inclusive

About Our Client:

Global Fashion Brand.

  • Collaborate closely with Retail Teams to deliver Client Centric strategies and actions plan in attaining a high level of Client Retention & Acquisition Rate.
  • Support CE Manager in analysing past results to plan and strategies Client Engagement programmes and calendar while tracking annual budget.
  • Assist in retention of existing VIPs & upgrade or increase the level of these clients with the brand.
  • Support and work closely with Retail team in recruitment and cultivation of new clients
  • Effective management of CE activation and/or initiatives:
  • Management of branding and be responsible for liaising with retail team in executing In-Store OTO appointments
  • To implement a systematic tracking of CE actions
  • Work closely with marketing team in delivering client experiences/recognition activation/initiatives
  • Work with Retail training team to deliver training on CE tools to retail team
  • Stakeholders Management; Collaborate closely with Merchandising & Visual Merchandising, Retail & Training team in ensuring smooth execution of key client initiatives/projects

The Successful Applicant:

  • Degree in Marketing, Mass Communication or any related discipline
  • 5 years of relevant experience in the luxury fashion, high end retail, hospitality, CRM industry.
  • Attention to detail and good understanding and appreciation of luxury clienteling would be highly advantageous
  • Able to present and communicate well with all levels of management, as well as clients of diverse backgrounds
  • Resourceful, results oriented and a good team player
  • Ability to manage multiple projects and tight timelines well

What's on Offer:

  • Staff benefits
  • Health care & dental benefits


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