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Customer Support Assistant Executive
2 weeks ago
Department:
Sales
Report to:
Sales Support Executive
Functional Relationships with:
Customers, Sales Sections, Factories, Logistics Department, etc.
POSITION PROFILE:
Based in:
Singapore
Key Duties & Responsibilities:
- Works closely with the Sales team to provides support and perform sales activities
- Responsible to manage a group of customers, answering customer questions
- Handling complaints, executing the follow up needed for complaints received from customers
- Perform data entry duties with regard to sales figures, metrics and others key data
- Provide administrative assistance which includes issuing or quotation, samples, monitoring of payment etc.
Ability / Competency Required:
- Diploma / Degree in any field with relevant customer service experience
- Able to work well as a team player while being independent and proactive
- Positive attitude in challenging work environment
- Proficient in Microsoft excel
- Good interpersonal and communication skills
- Ability to work well in a team
- Ability to perform multitasking
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