![GLOBECAST ASIA PTE LTD](https://media.trabajo.org/img/noimg.jpg)
Assistant Customer Support Engineer
2 weeks ago
Job Description:
The Assistant Customer Support Engineer (ACSE) will be responsible for executing the functions of MCR (Master Control Room) which is a 24/7 service
This includes:
- Monitoring all permanent & occasional services in MCR, follow the SOP to restore the service in case of any issues. Report and escalate the incident to the next level if needed.
- Handle the customer enquiries and booking request.
- Arrange the resources and coordinate with other Regions and third parties for the ad hoc transmission & turnaround services.
- Input the booking request into the booking system, ScheduAll.
- Operate the measuring and monitoring tools to ensure all services are meeting the specifications.
- Monitor and carry first line operations for the facility equipment, such as but not limited to Antenna Control, Up/downlink RF platform, compression & transmission platform. Report to the supporting engineer and corresponding vendors if any anomaly were detected.
- Monitor the facility infrastructure, such as but not limited to Power Supply System & Air Conditioning System and report to the corresponding vendors if any anomaly were detected.
- Need to work on 12 hours rotating shift.
- a good understanding of IP protocol and networking.
- an understanding of video & audio quality measurement and compression systems will be an added advantage.
- experience in the technical and operation areas of a similar broadcast environment but no experience also be considered.
- strong attention to details.
- effective communication and time management skills.
This person must be a team player, customer focused dedicated, energetic and has strong multi-tasking skill. The position is based in Singapore.
-
Customer Support Director
2 weeks ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeThe Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company.As Customer Support Director, your mission will include:Developing and maintaining relationships with a portfolio of Airlines. Strengthening the relationship with ATR Operators and ensuring...
-
Customer Service Support
2 weeks ago
Singapore AETOS SUPPORT SERVICES PTE. LTD. Full timeAbout AETOSAETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance.About the Role...
-
Customer Support Engineer
3 months ago
Singapore NETCRACKER TECHNOLOGY SINGAPORE PTE. LTD. Full timeb' Responsibilities Provide post-production support services for the customers, including the following activities: Analyze, identify, prioritize and assist in resolution of issues in production environments Analyze, categorize and assist in development by application enhancement requests Provide business users with application support Configuration...
-
Customer Support Engineer
4 weeks ago
Singapore NETCRACKER TECHNOLOGY SINGAPORE PTE. LTD. Full timeb' Responsibilities Provide post-production support services for the customers, including the following activities: Analyze, identify, prioritize and assist in resolution of issues in production environments Analyze, categorize and assist in development by application enhancement requests Provide business users with application support Configuration...
-
Customer Support Engineer
2 months ago
Singapore NETCRACKER TECHNOLOGY SINGAPORE PTE. LTD. Full timeb' Responsibilities Provide post-production support services for the customers, including the following activities: Analyze, identify, prioritize and assist in resolution of issues in production environments Analyze, categorize and assist in development by application enhancement requests Provide business users with application support Configuration...
-
Customer Support Engineer
4 weeks ago
Singapore NETCRACKER TECHNOLOGY SINGAPORE PTE. LTD. Full timeb' Responsibilities Provide post-production support services for the customers, including the following activities: Analyze, identify, prioritize and assist in resolution of issues in production environments Analyze, categorize and assist in development by application enhancement requests Provide business users with application support Configuration...
-
Engineer (Customer Support)
2 weeks ago
Singapore WEIKE GAMING TECHNOLOGY (S) PTE. LTD. Full time**Responsibilities Responsible for all level 1 onsite and remote technical support and onsite corrective and preventive services assigned territories & assigned schedule. Ensure customer satisfaction with company's after sales service by prioritizing issues based on severity and key customers. Responsible for Footprints tickets creation / updates. To guide /...
-
Engineer (Customer Support)
2 weeks ago
Singapore WEIKE GAMING TECHNOLOGY (S) PTE. LTD. Full time**Responsibilities To plan and assist the support engineer to upkeep general maintenance. To perform commissioning of site products and systems. To ensure all work are carried out as per schedules. To liaise with vendors and suppliers.To be willing to travel overseas when required.**Specifications Diploma in Engineering discipline, preferably Electronics...
-
Customer Support Assistant
2 weeks ago
Singapore ALLIED SEARCH PTE. LTD. Full timeExcellent career progression structure Opportunities for professional development Good overall company benefitsAs a Customer Support Assistant, you will be responsible for the following duties:Support the Customer Support Representative team Handle quote processing and customer order entry. Keep track of urgent orders, providing customers with updates on...
-
Customer Support Engineer
2 weeks ago
Singapore KLA Full timeCompany OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...
-
Customer Support Engineer
2 weeks ago
Singapore PerkinElmer Full timeImagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day.PerkinElmer's commitment to scientific...
-
Customer Support Assistant
4 weeks ago
Singapore VICTOR ENTERPRISES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description Handles day to day order takings and in-house system data entry Builds relationships with existing customers by understanding their needs and assisting with their queries. Manages customer orders and communicate requirements to internal stakeholders (Sales, Supply, Operations) to ensure smooth fulfilment of...
-
Customer Support Assistant
4 weeks ago
Singapore VICTOR ENTERPRISES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description Handles day to day order takings and in-house system data entry Builds relationships with existing customers by understanding their needs and assisting with their queries. Manages customer orders and communicate requirements to internal stakeholders (Sales, Supply, Operations) to ensure smooth fulfilment of...
-
IT Customer Support Engineer
2 weeks ago
Singapore SMART FORTE CONSULTING LLP Full timeTo advise and support on customer's hardware issues / requirement (Upgrade of Ram etc.) Handle customer compliments / complains, crisis prevention, problem solving Manage projects from end to end To analyze existing processes and suggest improvement plans to increase productivity / costeffectivenessJob Requirements Diploma / Nitec in Information Technology,...
-
Customer Support Engineer
2 weeks ago
Singapore GE HEALTHCARE Full timeJob Description Summary: This role will be will be responsible as the single point of contact for meeting the daily service support needs of the customer's solution and driving customer satisfaction through effective and timely communications. Also he/she will be responsible for developing and maintaining strong interpersonal relationships with customer...
-
Assistant Engineer, Customer Support Services
2 weeks ago
Singapore Mediacorp Pte. Ltd. Full timeFull TimeNon-ExecutiveGraduate DiplomaSingapore |Closing On 24 Nov 2023About Us:1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently...
-
Customer Support Intern
2 months ago
Singapore OMG Consulting Pte Ltd Full timeJob Scope:As a Customer Support Intern, you will be responsible for supporting the day-to-day operations of the Technical Consulting. SCOPE OF WORKDuties include, but are not limited to the following:•Conduct internal testing of the product and products to identify any network security issues and other vulnerabilities.Developing and updating marketing...
-
Customer Support Engineer
2 weeks ago
Singapore ACCESS PEOPLE (SINGAPORE) PTE. LTD. Full timeAccess People is a 2006 founded Executive Search & Recruitment company with offices in Beijing, Shanghai and Singapore, helping companies to find Executives, Managers and Specialists.Since 2006, our track record has covered a broad range of industries, covering Start-ups, SME's and large MNCs in China, Singapore and Asia.Our client, an American MNC, is a...
-
Assistant Engineer, Customer Support Services
3 months ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full timeRoles & Responsibilities COMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data...
-
Intern, Customer Support
1 month ago
Singapore Rohde & Schwarz Regional Headquarters Singapore Pte Ltd Full timeTask: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle. Responsibilities: Provide assistance to customers' queries...