Assistant Customer Support Engineer

2 weeks ago


Singapore GLOBECAST ASIA PTE LTD Full time

Job Description:

The Assistant Customer Support Engineer (ACSE) will be responsible for executing the functions of MCR (Master Control Room) which is a 24/7 service

This includes:

  • Monitoring all permanent & occasional services in MCR, follow the SOP to restore the service in case of any issues. Report and escalate the incident to the next level if needed.
  • Handle the customer enquiries and booking request.
  • Arrange the resources and coordinate with other Regions and third parties for the ad hoc transmission & turnaround services.
  • Input the booking request into the booking system, ScheduAll.
  • Operate the measuring and monitoring tools to ensure all services are meeting the specifications.
  • Monitor and carry first line operations for the facility equipment, such as but not limited to Antenna Control, Up/downlink RF platform, compression & transmission platform. Report to the supporting engineer and corresponding vendors if any anomaly were detected.
  • Monitor the facility infrastructure, such as but not limited to Power Supply System & Air Conditioning System and report to the corresponding vendors if any anomaly were detected.
  • Need to work on 12 hours rotating shift.
- a good understanding of satellite and fiber transmission.
- a good understanding of IP protocol and networking.
- an understanding of video & audio quality measurement and compression systems will be an added advantage.
- experience in the technical and operation areas of a similar broadcast environment but no experience also be considered.
- strong attention to details.
- effective communication and time management skills.

This person must be a team player, customer focused dedicated, energetic and has strong multi-tasking skill. The position is based in Singapore.

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