Intern, Customer Support

4 weeks ago


Singapore Rohde & Schwarz Regional Headquarters Singapore Pte Ltd Full time

Task: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.

 

Responsibilities:

  • Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
  • Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
  • Update the ticketing system databases with information about technical issues and useful information provided by customers
  • Improving existing ticketing system by evaluating system process and making recommendations
  • Frequent interaction with sales and technical support for resolving customer issue
  • Other ad-hoc assignments as assigned by the supervisor

 

Requirements:

  • Graduating students from ITE / Diploma / Degree in Engineering or relevant field of studies 
  • Good communication (i.e. writing and speaking) and interpersonal skills
  • Attention to detail, proactive, self-motivated and willingness to learn
  • Possess good customer-focused and results-oriented attitude 
  • Willingness to coordinate and work with colleagues across other departments or countries
  • Proficiency in MS Office (MS Excel, Words and PowerPoint)
  • Excellent time management skills and the ability to prioritize work


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