Senior / Executive, Customer Service and Operations

2 weeks ago


Singapore Stroke Support Station Full time

Responsibilities

Customer Service

  • Ensure client service associates execute their role well and provide execellent customer service to clients and their caregivers.
  • Covering the duty of the team as required to ensure smooth daily operations.
  • Manage Enquiries through various platforms - Emails/Whatsapp/Calls/Walk-ins.
  • Liaise with relevant departments for follow up on client related matters.
  • Ensures accurate and timely record keeping of all enquires.

Procurement

  • Ensure procurement process of office/facilities related purchases is done in an organised and timely manner.
  • Manage and oversee admin work processes such as issuance of staff uniform, access cards and related items.

Facilities

  • Work with Landlords/Managing Agents on matters related to facilities.
  • Source and liaise with contractors where necessary.
  • Execute facility related projects from start to end.
  • Ensure proper upkeep of the centre and report any faulty office equipment to RO for further action.
  • Manage all matters pertaining to maintenance of the centre (eg. Aircon, pest control, outsourced cleaner duties, copier maintenance).
  • Ensure office related consumables are regularly stocked (Eg. Pantry items, stationary, tissues).
  • Ensure office related consumables are regularly stocked (Eg. Pantry items, stationary, tissues)

Requirements

  • Minimum Diploma in any discipline.
  • Minimum 3 years of customer service and operations experience.
  • Knowledge and experience in Facilities Management is not necessary but will be an added advantage.
  • Possess excellent customer service and good interpersonal skill.
  • Patience and gentle disposition with empathy and strong listening and communication skills.
  • Attentive to details and meticulous in following up on customers' requests.
  • Computer literate with Microsoft Office skills.
  • Exhibits positive mindset and maturity to cope with changes in a dynamic environment.
  • Resourceful and possess strong problem solving skills.


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