Senior / Executive, Customer Service and Operations

2 weeks ago


Singapore STROKE SUPPORT STATION Full time
Roles & Responsibilities

Responsibilities


Customer Service

  • Ensure client service associates execute their role well and provide execellent customer service to clients and their caregivers.
  • Covering the duty of the team as required to ensure smooth daily operations.
  • Manage Enquiries through various platforms – Emails/Whatsapp/Calls/Walk-ins.
  • Liaise with relevant departments for follow up on client related matters.
  • Ensures accurate and timely record keeping of all enquires.

Procurement

  • Ensure procurement process of office/facilities related purchases is done in an organised and timely manner.
  • Manage and oversee admin work processes such as issuance of staff uniform, access cards and related items.

Facilities

  • Work with Landlords/Managing Agents on matters related to facilities.
  • Source and liaise with contractors where necessary.
  • Execute facility related projects from start to end.
  • Ensure proper upkeep of the centre and report any faulty office equipment to RO for further action.
  • Manage all matters pertaining to maintenance of the centre (eg. Aircon, pest control, outsourced cleaner duties, copier maintenance).
  • Ensure office related consumables are regularly stocked (Eg. Pantry items, stationary, tissues).
  • Ensure office related consumables are regularly stocked (Eg. Pantry items, stationary, tissues)

Requirements

  • Minimum Diploma in any discipline.
  • Minimum 3 years of customer service and operations experience.
  • Knowledge and experience in Facilities Management is not necessary but will be an added advantage.
  • Possess excellent customer service and good interpersonal skill.
  • Patience and gentle disposition with empathy and strong listening and communication skills.
  • Attentive to details and meticulous in following up on customers’ requests.
  • Computer literate with Microsoft Office skills.
  • Exhibits positive mindset and maturity to cope with changes in a dynamic environment.
  • Resourceful and possess strong problem solving skills.

Tell employers what skills you have

Listening Skills
Microsoft Office
Microsoft Excel
Enforcement
Consumables
Soft Skills
Procurement
Attentive
Communication Skills
Customer Service
Facilities Management

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