Senior/ Manager, Business Operations

7 days ago


Singapore Doctor Anywhere Operations Pte. Ltd. Full time

About the team

Doctor Anywhere's Operations team is a crucial part of the company. We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible. We make sure that our customers remain our top priority.

We are seeking a Senior/ Manager, Business Operations who will partner closely with clients, and internal operational teams (Sales, Policy Admin, Provider Network, Claims, Contact Centre & Finance Departments).

The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.

This role reports directly to the Head of Operations - TPA.

A summary of the key responsibilities and requirements are as follows:

Responsibilities

  • Consolidate, review deck quality and facilitate monthly meetings with clients for monthly operations review on SLAs/TATs, ABS on panel claims, progress on IT requirements/enhancement and any other operations matters.
  • Be the escalation point of contact for clients for all operational issues pre & post launch.
  • Based on the escalation matter raised by the client, to identify the gap/root cause of error to the respective team manager for processing improvement/training needs.
  • Facilitate all new projects launch which involves onboarding of new clients, policy set-up, apps configurations, teething issues after onboarding of accounts.
  • Tracking on all project progress and updating respective stakeholders.
  • Any other special projects and ad-hoc duties assigned when appropriate.

Requirements

  • Experienced being in a health insurance industry health third party administrative company and/or medical assistance company is preferred.
  • Experienced in dealing with insurers, brokers and direct corporate clients is mandatory.
  • Experienced in project management is a plus.
  • Ability to work fast and multitasking is essential.
  • Ability to communicate clearly in both writing and verbally.
  • You have unquestioned integrity and high standards in the work you do.
  • Genuine curiosity and strong desire to continuously learn and grow.
  • A start-up attitude â€' highly collaborative with an entrepreneurial, roll-up-your sleeves attitude, pragmatic, and able to work independently when required.
  • Comfortable with ambiguity - we're a fast-growing business and there's always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.

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