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Customer Support Officer

1 month ago

Singapore Cargo Community Network Pte Ltd Full time

Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN's partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

  • Possess a diploma or equivalent
  • About 1-2 years working experience in a customer support environment
  • Have good verbal and written communication skills
  • Be PC literate
  • Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

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