![ITCAN PTE. LIMITED](https://media.trabajo.org/img/noimg.jpg)
Customer Support Officer
4 weeks ago
Job Responsibilities
· Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
· Fulfillment follow through on case handling and with customers;
· Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
Job Requirements
· Minimum of ITE, 'O' levels
· Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
· Possess good command of written and spoken English.
· Good analytical skills; passion for working and is good in working with numbers.
· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
· Passion for working, responsible and with good working attitude.
· Proficient in PC skills including MS Office applications.
· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations & should be able to perform any adhoc duties
Tell employers what skills you have
Microsoft Office
Analytical Skills
Customer Support
Interpersonal Skills
Written Communication
MS Office
Attentive
Compliance
Writing
Banking
Web Content
Team Player
Customer Service
Customer Relations
Customer Service Experience
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