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Customer Support Specialist

2 months ago

Singapore Infosys Bpm Limited Singapore Branch Full time

Job Description:

  • Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to customer request date and reasons for delays (if required).
  • Proactively provide status on delayed orders with reasons.
  • Require working with Honeywell site Supply Chain resources to confirm reasons for delay.
  • Required to work through feasibility of customer order expedite requests.
  • Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs.
  • Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA
  • Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time.
  • Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates
  • Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response.
  • Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates

Job Requirements:

  • Diploma Graduate and above
  • 2 year experience in Order management/fulfillment
  • Work Timing: 8.00am to 5.00pm
  • Work days: Monday to Friday
  • Work Location: Gul Circle

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