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Customer Support Specialist

2 months ago

Singapore MyCareersFuture Full time

**Job Summary**

At MyCareersFuture, we are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

**Key Responsibilities:**

  • Process and fulfill customer orders in a timely and accurate manner.
  • Analyze customer needs and information to improve customer relationships and experiences.
  • Keep the client database up to date and implement business process improvement solutions for effective customer service operations.
  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Collaborate with the marketing department to provide sales and administrative support.
  • Coordinate shipping arrangements and ensure shipments are delivered according to schedule.
  • Plan and implement the overall supply chain strategy.
  • Identify and implement process improvements to increase efficiency and productivity.
  • Prepare sales reports, quotations, and export documentation.
  • Compile customer forecasts to fulfill customer orders.

**Requirements:**

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and other relevant software.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.