Customer Support Specialist

23 hours ago


Singapore PM-INTERNATIONAL SINGAPORE NUTRITION PTE. LTD. Full time
Job Title: Customer and Event Support

PM-International Singapore Nutrition Pte. Ltd. is seeking a highly motivated and organized individual to join our team as a Customer and Event Support specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, supporting sales initiatives, and coordinating events in Singapore.

Key Responsibilities:
  • Conduct product training for distributors to equip them with knowledge of Fitline products.
  • Analyze distributors' business structure and marketing objectives to optimize their advertising campaigns.
  • Follow up with distributors to ensure they clear their monthly check assurance and achieve their next qualification level.
  • Manage digital platforms such as Facebook, Instagram, and the company's back-end office to ensure information is up-to-date.
  • Plan, prepare, and execute events for Singapore Sales Leaders, including business academies and weekly training sessions.
  • Translate for ZOOM training and events in Singapore, liaising with the Junior Sales Director.
  • Design and advertise event flyers.
  • Respond to incoming enquiries with accurate information on social media platforms or face-to-face.
  • Prepare presentation slides in English and Mandarin for Singapore Team Partners.
  • Conduct presentations with the Junior Sales Director if required.
  • Prepare event venues and audio-visual equipment for smooth event execution.
  • Assist distributors with back-end office redemption and ordering of products.
  • Support customer services as needed.
Requirements:
  • Professional Certificate, Diploma, or GCE 'N' or 'O' Level.
  • A team player with good telephone etiquette and communication skills in both verbal and written.
  • Proficient in basic Microsoft Office skills.
  • Ability to communicate in Mandarin verbally and in written.
  • Minimum 1 year working experience.


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