Contact Centre Specialist
3 weeks ago
FIDReC Contact Centre Specialist
The Financial Industry Disputes Resolution Centre (FIDReC) is an independent and impartial Alternative Dispute Resolution institution. It is the premier centre specialising in the resolution of financial disputes between consumers and financial institutions. As the first point of contact with the public, the FIDReC Contact Centre (FCC) plays an important role in representing the organisation. The main role of FCC is to assist the public with their queries and to provide support to enable consumers to file their disputes with FIDReC.
Key Responsibilities
- Handle queries received via the various communication channels (online portal management system, face-to-face, telephone or email). This includes communicating with disputants and financial institutions on their disputes.
- Ensure queries received are recorded in the online portal management system.
- Assist consumers to file their disputes at FIDReC (e.g. providing guidance on the filing process and necessary documentation).
- Assess and verify whether the claims meet the basic eligibility requirements to be filed at FIDReC.
- Manage visitors to FIDReC office, including identity verification, where required.
- Undertake any other projects or duties assigned by the Management/Supervisor.
Job Requirements
- Good knowledge of consumer financial products.
- Possess maturity, aptitude and empathy for dealing with disputants.
- Excellent written and verbal communication, including active listening and organisational skills.
- Good interpersonal skills, able to work independently and as a team.
- Competent in using Microsoft productivity tools.
- Relevant experience in contact centre or financial services is preferred.
If you are interested in joining our team, please submit your resume via email to The Human Resource Manager at hr@fidrec.com.sg.
Salary will be commensurate with the candidate's experience and qualifications and is negotiable. Candidates should indicate their expected salary in their resumes.
Tell employers what skills you have
Customer Relationship
Process Automation
Verbal Communication
Customer Relationship Management CRM
Interpersonal Skills
Alternative Dispute Resolution
Relationship Management
Cantonese
Process Management
Attention to Details
Human Resource
Customer Oriented
Service Excellence
Financial Services
Able To Work Independently
-
Contact Centre Specialist
4 weeks ago
Singapore Financial Industry Disputes Resolution Centre Ltd (FIDReC) Full timeFIDReC Contact Centre Specialist The Financial Industry Disputes Resolution Centre (FIDReC) is an independent and impartial Alternative Dispute Resolution institution. It is the premier centre specialising in the resolution of financial disputes between consumers and financial institutions. As the first point of contact with the public, the FIDReC Contact...
-
Contact centre specialist
4 weeks ago
Singapore Financial Industry Disputes Resolution Centre Ltd Full timeFIDRe C Contact Centre SpecialistThe Financial Industry Disputes Resolution Centre (FIDRe C) is an independent and impartial Alternative Dispute Resolution institution. It is the premier centre specialising in the resolution of financial disputes between consumers and financial institutions. As the first point of contact with the public, the FIDRe C Contact...
-
Healthcare Contact Centre Specialist
4 weeks ago
Singapore JOBSTUDIO PTE. LTD. Full timeCompany Overview">As a leading healthcare organization in Singapore, we are committed to providing high-quality services to our patients.Salary">We offer an attractive basic salary of SGD 3000 per month, plus additional allowances and benefits.Job Description">We are seeking a skilled and enthusiastic individual to join our contact centre team as a...
-
Contact Centre Team Leader
4 weeks ago
Singapore AGAPE CP HOLDINGS PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled Contact Centre Team Leader to join our team at Agape CP Holdings Pte. Ltd. as a Programme Quality Assurance Specialist.This is a challenging role that requires a strong background in contact centre management, with a focus on programme quality assurance and service delivery excellence.
-
Contact centre manager
2 months ago
Singapore TDCX Full timeUp to $6.5 K per month + 1 month PB Contact Centre Manager (Government Project) Chai Chee Mon to Friday (8.30am to 6pm) Based in Singapore, we are a holistic talent solutions company and subsidiary of TDCX, with an extensive network of recruitment experts in over a dozen industries. Our team has a collective experience of over a decade when it comes to...
-
Contact Centre Team Lead
4 weeks ago
Singapore TALENTVIS SINGAPORE PTE. LTD. Full timeOperational Excellence SpecialistWe are seeking a highly skilled and motivated leader to join our team as an Operational Excellence Specialist in our Contact Centre. This is a fantastic opportunity for someone who wants to make a real impact and drive business results.About the RoleThis role will oversee the day-to-day operations of the contact centre,...
-
Contact Centre Professional
4 weeks ago
Singapore LIGHTWAY HR CONSULTANCY PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Professional to join our team as a Customer Service Specialist at LIGHTWAY HR CONSULTANCY PTE. LTD. The ideal candidate will possess excellent communication skills, a pleasant disposition, and the ability to work well under pressure.Job ResponsibilitiesThe successful candidate will...
-
Contact Centre Programme Manager
4 weeks ago
Singapore AGAPE CP HOLDINGS PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled Contact Centre Programme Manager to join our team at Agape CP Holdings Pte. Ltd.About the RoleThis is an exciting opportunity for a motivated and experienced professional to lead our contact centre programme, ensuring high-quality service delivery to our clients.The successful candidate will be responsible for...
-
Contact Centre Representative
4 weeks ago
Singapore RMA CONTRACTS PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled Contact Centre Representative to join our team at RMA Contracts Pte. Ltd.
-
Contact Centre Operations Manager
4 weeks ago
Singapore BODYWERKZ PTE. LTD. Full timeJob Description:We are seeking a highly skilled Contact Centre Operations Manager to join our team at BODYWERKZ PTE. LTD.About the Role:The successful candidate will be responsible for overseeing the daily operations of our contact centre, ensuring that all key performance indicators (KPIs) are met and exceeded.This role requires strong leadership and...
-
Executive, contact centre
1 month ago
Singapore Singlife Life Ltd Full timeSinglife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of insurance...
-
Contact Centre Operations Manager
4 weeks ago
Singapore TALENTVIS SINGAPORE PTE. LTD. Full timeJob Title: Contact Centre Operations ManagerWe are seeking an experienced and skilled professional to fill the role of Contact Centre Operations Manager at Talentvis Singapore Pte. Ltd.About the Role:This is a leadership position responsible for overseeing the day-to-day operations of our contact centre, ensuring that we deliver exceptional customer service...
-
Customer Experience Specialist
4 weeks ago
Singapore ALLEGIS GLOBAL SOLUTIONS (SINGAPORE) PTE. LTD. Full timeJob Summary:We are seeking a highly skilled Customer Experience Specialist to join our team at Allegis Global Solutions in Central Singapore. As a key member of our contact centre, you will be responsible for delivering exceptional customer service and ensuring seamless experiences for our customers.About the Role:This is a 12-month contract opportunity with...
-
Optometrist Sales Specialist
4 weeks ago
Singapore TAMPINES OPTICAL & CONTACT LENS CENTRE PTE LTD Full timeAbout TAMPINES OPTICAL & CONTACT LENS CENTRE PTE LTDAs a Retail Optometrist at TAMPINES OPTICAL & CONTACT LENS CENTRE PTE LTD, you will play a vital role in delivering exceptional eye care services to our customers. Our team is committed to providing top-notch vision solutions, and we are seeking a skilled and motivated individual to join us.Job...
-
Dynamic Contact Centre Leader
4 weeks ago
Singapore TALENTVIS SINGAPORE PTE. LTD. Full timeRole OverviewWe are seeking a skilled and experienced Dynamic Contact Centre Leader to drive operational excellence and team success in our dynamic contact centre environment.About the RoleCollaborate with the Operations Manager to oversee day-to-day operations, ensuring seamless delivery of services and achievement of business objectives.Develop and...
-
Crisis Intervention Specialist
4 weeks ago
Singapore AGAPE PLUS PTE. LTD. Full timeJob DescriptionAs a Crisis Intervention Specialist with AGAPE PLUS PTE. LTD., you will be working in a dynamic contact centre environment, providing critical support to participants and members of the public.Key Responsibilities:Respond promptly and professionally to enquiries via various channels, including voice calls, emails, and live chats.Assess...
-
Education Centre Support Specialist
4 weeks ago
Singapore SENGKANG - FERNVALE LINK LEARNING CENTRE Full timeJob OverviewWe are seeking a part-time Education Centre Support Specialist to assist the Centre Instructor in ensuring the smooth operation of our Sengkang Fernvale Link Learning Centre.
-
Executive, appointment
3 days ago
Singapore This Is An IT Support Group Full timeJOB SUMMARY Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. Continuously review and improve workflow processes to...
-
Contact Centre Manager
1 month ago
Singapore TERRA SYSTEMS PTE. LTD. Full timeRoles & ResponsibilitiesTerra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a...
-
Contact Centre Manager
3 weeks ago
Singapore TERRA SYSTEMS PTE. LTD. Full timeRoles & ResponsibilitiesTerra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a...