Contact Centre Team Leader

Roles & Responsibilities• Manage the performance and service quality of the CSO.• Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses.• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.•...

Role OverviewWe are seeking a skilled and experienced Dynamic Contact Centre Leader to drive operational excellence and team success in our dynamic contact centre environment.About the RoleCollaborate with the Operations Manager to oversee day-to-day operations, ensuring seamless delivery of services and achievement of business objectives.Develop and...

As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare...

Roles & Responsibilities Manage the performance and service quality of the CSO. Ensure that all CSO under TL’s supervision is well trained and providing accurate and timely responses. Responsible for the overall day-to-day case management and liaison with relevant stakeholders for further investigation and follow-up. Perform quality audit checks on the...

Job description: Manage the performance and service quality of the CSO. Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses. Responsible for the overall day-to-day case management and liaison with relevant stakeholders for further investigation and follow-up. Perform quality audit...

About the RoleWe are seeking an experienced Service Team Leader to join our Group Contact Centre team at NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.The successful candidate will be responsible for ensuring optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.Key ResponsibilitiesMonitor performance in real-time,...

FIDReC Contact Centre Specialist The Financial Industry Disputes Resolution Centre (FIDReC) is an independent and impartial Alternative Dispute Resolution institution. It is the premier centre specialising in the resolution of financial disputes between consumers and financial institutions. As the first point of contact with the public, the FIDReC Contact...

About the RoleWe are seeking a highly skilled and experienced Senior / Service Team Leader to lead our Contact Centre team at NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.

Roles & ResponsibilitiesFIDReC Contact Centre SpecialistThe Financial Industry Disputes Resolution Centre (FIDReC) is an independent and impartial Alternative Dispute Resolution institution. It is the premier centre specialising in the resolution of financial disputes between consumers and financial institutions. As the first point of contact with the...

Roles & ResponsibilitiesRoles & Responsibilities• Manage the performance and service quality of the CSO.• Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses.• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation...

Job SummaryThe Senior / Service Team Leader, Group Contact Centre is responsible for ensuring optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will oversee the performance of your team and implement strategies to enhance service delivery.Main...

We are seeking a highly skilled Contact Centre Team Lead to drive operational excellence and team success in our dynamic contact centre environment.Job OverviewTalentvis Singapore Pte. Ltd., a leading provider of innovative solutions, is looking for an exceptional leader to join our team as a Contact Centre Team Lead. In this role, you will be responsible...

Operational Excellence SpecialistWe are seeking a highly skilled and motivated leader to join our team as an Operational Excellence Specialist in our Contact Centre. This is a fantastic opportunity for someone who wants to make a real impact and drive business results.About the RoleThis role will oversee the day-to-day operations of the contact centre,...

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of insurance...

About the RoleWe are seeking an experienced and skilled Senior Contact Centre Team Manager to join our team at AGAPE CP HOLDINGS PTE. LTD.

Up to $6.5 K per month + 1 month PB Contact Centre Manager (Government Project) Chai Chee Mon to Friday (8.30am to 6pm) Based in Singapore, we are a holistic talent solutions company and subsidiary of TDCX, with an extensive network of recruitment experts in over a dozen industries. Our team has a collective experience of over a decade when it comes to...

Institution: National University Health System Senior / Executive, Group Contact Centre Overview and Purpose of the Position NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the...

About the RoleWe are seeking a highly motivated and experienced Contact Centre Team Leader to join our team at Agape Plus PTE. LTD.Your primary responsibility will be to manage the performance and service quality of our customer service representatives (CSO). This includes ensuring they receive proper training, provide accurate and timely responses, and...

Job OverviewNational University Health System PTE. LTD. is seeking a highly skilled Senior / Service Team Leader, Group Contact Centre to lead our team in delivering exceptional customer service and operational efficiency.Job SummaryAs a Senior / Service Team Leader, you will be responsible for ensuring optimal performance and customer satisfaction in the...

About the RoleWe are seeking an experienced Service Team Leader to join our Group ContactCentre team at National University Health System Pte. Ltd.Key ResponsibilitiesLead a team of Customer Service Associates in providing exceptional customer service and ensuring optimal operational efficiency.Maintain real-time performance monitoring and manage resources...