Senior Customer Relationship Management

3 days ago

Singapore MINDEN INTERNATIONAL PTE. LTD. Full time
Roles & Responsibilities

Who we are:

minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners Breadtalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek.

We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial intelligence. We are building a next generation insights-driven platform to serve millions of customers and merchant partners across Southeast Asia.


The way we work:

At minden.ai, our culture is the foundation of everything we do. We believe in the power of teamwork and collaboration. We are continuous learners and commit to stay ahead of the curve to drive positive change in our industry. We do not settle for mediocrity without our best effort. We do our best to create the greatest value for our customers' long term success.

We are seeking a Senior CRM Executive who demonstrates a deep understanding of the company's product, be able to identify consumer touch-points and propose actionable items to meet customers' needs. The ideal candidate should possess strong research and communication skills, be highly organised, detail-oriented, and capable of managing multiple projects simultaneously.


As a Senior CRM Executive, you will:

  • Collaborate with cross-functional teams (Product & Engineering, Marketing, Partnership) for effective GTM strategies
  • Participate in CRM planning and executing CRM & campaign programs
  • Drive platform retention, loyalty, engagement and usage metrics (e.g. CTOR)
  • Manage user segmentation, communication delivery (emails, push notifications, etc) and performance evaluation
  • Conduct comprehensive experiment throughout the customer lifecycle to identify successful strategies for funnel conversion and customer engagement
  • Coordinate analysis of industry trends to meet business objectives
  • Create hypotheses, run A/B tests or other experimentations and apply basic statistics to improve campaign performance
  • Spike the CRM applications to better plan and implement the campaign

You will be a great match if you have:

  • Minimum 3 years of experience in CRM or BA roles
  • Proficient in delivering campaigns and managing automation with rigorous A/B testing (or other different experimentations before)
  • Sensitive to numbers, logical thinking and analytical skills
  • Proven track record of using data and analytics tools to increase performance and enhance customer experience
  • Excellent project management and communication skills
  • Experience in SQL or HTML is an advantage
  • Familiarity with CRM software (e.g. Braze) is a plus
  • Familiarity with Design software (e.g. Figma) is a plus
  • Demonstrates a strong sense of ownership, responsibility and commitment
  • Self-directed learner with a motivated attitude
  • Quick to adapt to ever-changing and volatile market conditions
  • Interest in and familiarity with financial news preferred
  • Strong ownership of grey areas

Tell employers what skills you have

CRM
Customer Relationship
Data Analysis
Analytical Skills
Customer Experience
Customer Segmentation Strategy
HTML
Business Analysis
Customer Engagement
Artificial Intelligence
Customer Relationship Management
Customer Relationship Management (CRM)
SQL
Project Management
Communication Skills
Ab Testing

  • Executive, customer service

    3 weeks ago

    Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...

  • Senior Customer Relationship Specialist

    2 weeks ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Job Summary:A dynamic role is available for a seasoned professional to join our team as a Senior Customer Relationship Specialist. This position is ideal for individuals who are passionate about delivering exceptional customer experiences and building strong relationships.About the Role:The successful candidate will be responsible for onboarding new parents...

  • Senior Account Relationship Manager

    2 weeks ago

    Singapore ROYAL SECURITY MANAGEMENT SERVICES PTE LTD Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Account Relationship Manager to join our team at ROYAL SECURITY MANAGEMENT SERVICES PTE LTD. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring the successful delivery of our...

  • Senior Customer Relationship Manager

    2 weeks ago

    Singapore MAINLINE GLOBAL LOGISTICS PTE. LTD. Full time

    Job OverviewMainline Global Logistics PTE. LTD. is seeking a highly skilled Senior Customer Relationship Manager to join our team. As a key member of our logistics department, you will be responsible for developing and maintaining strong relationships with major customers.

  • Senior sales manager

    1 month ago

    Singapore PARK Senior Villas Chandler Full time

    We are looking for Senior Sales Managers for our client in Singapore! Our Client is a leading technology events company, specializing in organizing and delivering world-class conferences, exhibitions, and networking events. Their mission is to connect industry professionals, innovators, and thought leaders, facilitating knowledge exchange and business...

  • Senior Relationship Manager

    1 month ago

    Singapore DoubleVerify Full time

    OverviewThe Senior Relationship Manager at DoubleVerify will oversee all aspects of customer accounts and relationships, driving growth and delivering world-class customer service. This critical role will work closely with Sales, Implementation, Product Management, Engineering, and Finance teams to develop and execute strategies for driving ongoing client...

  • Senior sales manager

    4 weeks ago

    Singapore PARK Senior Villas Chandler Full time

    We are looking for Senior Sales Managers for our client in Singapore!Our Client is a leading technology events company, specializing in organizing and delivering world-class conferences, exhibitions, and networking events. Their mission is to connect industry professionals, innovators, and thought leaders, facilitating knowledge exchange and business growth...

  • Infrastructure Technology Relationship Manager

    2 weeks ago

    Singapore Millennium Management, LLC Full time

    Infrastructure Technology Relationship Manager Infrastructure Technology Relationship Manager Infrastructure Technology Relationship Managers (IRMs) are responsible for effective customer communication, coordination, and demand prioritization. IRMs interact with Portfolio Managers, application development teams, project and operations managers, and...

  • Senior Relationship Manager

    1 month ago

    Singapore NAGA CAPITAL PARTNERS PRIVATE LIMITED Full time

    Roles & ResponsibilitiesMulti family office looking to expand and is hiring experienced Private Bankers and Senior Relationship Managers.Responsibilities:· Work in close collaboration with the senior management to define and execute a successful business strategy· Identify and acquire new clients/prospects for discretionary portfolio management, investment...

  • Senior Client Relationship Manager

    2 weeks ago

    Singapore BW CONSTRUCTION & ENGINEERING PTE. LTD. Full time

    Job Title: Senior Client Relationship ManagerWe are seeking a highly skilled and experienced Senior Client Relationship Manager to join our team at BW Construction & Engineering PTE. LTD. About the Role:This is an excellent opportunity for a seasoned account manager to take on a senior role in developing and maintaining long-term relationships with our...

  • Senior Administrative Coordinator

    2 weeks ago

    Singapore RELATIONSHIP STUDIO PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Senior Administrative Coordinator to support our HR and Admin functions at Relationship Studio PTE. LTD.The successful candidate will be responsible for providing administrative assistance, coordinating employee training sessions, managing employee records, and maintaining compliance with local...

  • Senior Relationship Manager

    1 week ago

    Singapore ADECCO PERSONNEL PTE LTD Full time

    We are seeking a highly motivated Senior Relationship Manager to join our team at ADECCO PERSONNEL PTE LTD. In this role, you will be responsible for identifying and targeting affluent individuals to expand our business.As a Senior Relationship Manager, you will build long-term relationships with clients to understand their financial goals and provide...

  • Customer Relationship Manager

    2 weeks ago

    Singapore MTC CONSULTING PTE. LTD. Full time

    MTC Consulting Pte Ltd is seeking a seasoned Customer Relationship Manager to join their team in Singapore.OverviewThe successful candidate will be responsible for managing customer relationships and ensuring high levels of satisfaction with our services. In this role, you will work closely with the sales and marketing teams to identify opportunities for...

  • Senior Relationship Manager

    4 weeks ago

    Singapore BDP International Full time

    About the RoleWe are seeking a skilled Senior Relationship Manager to join our team in Singapore. As part of the Bridgenet Services (BNS) development, this role will be responsible for managing local customer relationships from implementation to operational stand-up.Key ResponsibilitiesSupport current business in APAC by working across the BNS organization...

  • Senior Customer Relationship Manager

    2 weeks ago

    Singapore WECRUIT PTE. LTD. Full time

    Company OverviewWe are Wecruit Pte Ltd, a reputable recruitment agency dedicated to connecting professionals with top companies. Our mission is to provide exceptional service and support to our clients and candidates.SalaryThe estimated salary for this role is between SGD 45,000 - 60,000 per annum, depending on experience and qualifications.Job DescriptionWe...

  • HR & Admin Executive - Relationship Development Specialist

    2 weeks ago

    Singapore RELATIONSHIP STUDIO PTE. LTD. Full time

    About UsRelationship Studio Pte. Ltd. is a Training Provider that goes beyond the books and traditional theories to discover your strengths, blind spots, and needs. We coach you on managing sensitivity in every relationship and recommend what works best – helping you achieve a high self-mastery level of self-awareness and personality integration.An...

  • Sage Lake Senior Living | Relationship Manager

    1 day ago

    Singapore Sage Lake Senior Living Full time

    Who we are ?REA India is a part of REA Group Ltd. of Australia (ASX: REA) (REA Group). It is the countrys leading full stack real estate technology platform that owns Housing.com, Makaan.com and PropTiger.com. In December 2020, REA Group acquired a controlling stake in REA India. REA Group, headquartered in Melbourne, Australia, is a multinational digital...

  • Senior Relationship Manager

    4 weeks ago

    Singapore Sumitomo Mitsui Banking Corporation Full time

    Job PurposeAs a key member of our corporate banking team, you will assist senior relationship managers in developing new business relationships and maintaining existing ones to drive revenue growth and profitability for Sumitomo Mitsui Banking Corporation. Your expertise in credit analysis, client relationship management, and product knowledge will be...

  • Senior Associate, Client Relationship Management

    4 months ago

    Singapore Brookfield Asset Management, Inc Full time

    Location Collyer Quay Centre - 16 Collyer Quay, #19-00 Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through...

  • Customer Relationship Manager

    2 weeks ago

    Singapore REALITY YOGA PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled Customer Relationship Manager to join our team at REALITY YOGA PTE. LTD. As a key member of our sales team, you will play a vital role in driving business growth by developing and maintaining strong relationships with customers.The ideal candidate will have excellent interpersonal skills, be able to work...