Senior Relationship Manager
2 weeks ago
The Senior Relationship Manager at DoubleVerify will oversee all aspects of customer accounts and relationships, driving growth and delivering world-class customer service. This critical role will work closely with Sales, Implementation, Product Management, Engineering, and Finance teams to develop and execute strategies for driving ongoing client product needs. The Senior Relationship Manager will be responsible for educating clients about all aspects of the DoubleVerify product suite, as well as providing strategic and tactical client service to a complex, high-touch customer base.
Responsibilities
- Manage the day-to-day Agency and/or Network partner relationships of assigned accounts.
- Develop and implement strategies to drive growth and revenue.
- Proactively oversee assigned portfolios, identifying new business opportunities and up-sell potential within the existing client base.
- Hands-on management of client business processes, including onboarding and implementation, reporting, and billing.
- Ensure the quality of services and solutions, resolving support requests and troubleshooting issues.
- Organize and lead kick-off and on-going calls with clients and internal teams to understand campaign deliverables.
- Compile performance evaluations for each client, highlighting the DoubleVerify value proposition.
- Monitor and report campaign performance to ensure delivery and billing.
- Facilitate contract billing process administration with quality in a timely manner.
- Understand and effectively communicate DoubleVerify's value proposition, technology, and partnerships as relates to growth of current and prospective client accounts.
- Manage customer expectations throughout the campaign lifecycle.
- Develop and maintain strong, active relationships with clients at both senior and mid-management levels.
- Manage and/or participate in ongoing process improvement initiatives.
- Closely loop internally by providing customer insights on ways DoubleVerify may improve products and services.
Requirements
Experience in Sales or Account Management with a deep understanding of the online advertising industry, Bachelor's Degree or equivalent/higher level of education, exceptional command of Microsoft Excel and PowerPoint, direct experience working at one or more of the following: advertising agency, publisher, ad network, or demand side platform, experience with Ad Serving technology, comprehensive understanding of the online media marketplace, experience managing online media products and technologies, self-motivated, independent thinker and a team player, proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high-pressure environments, outstanding written and verbal communication skills, ability to interact and communicate effectively with all levels of management, including senior executive level, organized with a rigorous attention to detail, drive for excellence, and a positive 'can-do' approach.
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