Guest Services Executive

4 months ago

Singapore SINGAPORE POST Full time

ABOUT FRASERS PROPERTY LIMITED

Frasers Property Limited (\xe2\x80\x9cFrasers Property\xe2\x80\x9d and together with its subsidiaries, the \xe2\x80\x9cFrasers Property Group\xe2\x80\x9d or the \xe2\x80\x9cGroup\xe2\x80\x9d), is a multinational investor-developer-manager of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange Securities Trading Limited (\xe2\x80\x9cSGX-ST\xe2\x80\x9d) and headquartered in Singapore, the Group has total assets of approximately S$40.2 billion as at 30 September 2022.

Frasers Property\'s multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (\xe2\x80\x9cREITs\xe2\x80\x9d) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

ABOUT THE ROLE

The incumbent shall report to the Operations Manager and support the operations in both F&B and Front office.

WHAT YOU\'LL BE DOING Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services). Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction. Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.) Issuance and release guest safe-deposit boxes. Up-sell rooms where possible to maximize Service Apartment\'s revenue. Routine check and updating on guest reservations information for individuals and/or groups. Provide service in a warm and friendly manner in accordance with the caf\xc3\xa9/ restaurant service standards in order to ensure guest satisfaction. Prepare and serve food and beverages as per caf\xc3\xa9 menu and standards. Prepare and set-up all equipment for the day\'s operations as specified by the shift and for in-house activities upon residents\' request Check, order and replenish food and beverages stock as per requirements. Ensure high level of cleanliness of caf\xc3\xa9 at all times. Assist with the monitoring of security systems in the Fire Command Centre (FCC) Registering external contractors and vendors who need to access specific locations in the SA Investigating incidents that happen through the interview of personnel involved and reviewing of CCTV recordings Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc WHAT YOU WILL NEED 2 to 3 years of relevant experience in front office. Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage. Candidate with WSQ food hygiene certificate is preferred. Ability to muti-task and work in a fast-paced environment Service-oriented attitude Ability to problem solve. Able to work independently with minimum supervision. Ability to work on rotating shift hours including weekends & Public Holidays. Diversity brings us closer to the communities we serve

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.

Additional Information

Career Level

Non-Executive

Qualification

Primary/Secondary School/O Level, Higher Secondary/Pre-U/\'A\' Level, Professional Certificate/NiTEC

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Bestowed with International awards and accolades, Frasers Hospitality Pte Ltd is a globally renowned serviced residence owner and management company with Gold-Standard properties across Europe, North and Southeast Asia, the Middle East and Australia. Under the Fraser Suites, Fraser Place, Fraser Residence and the latest Capri by Fraser banners, we meet the unique needs of executive travellers by providing the Frasers Difference.

Frasers Hospitality is a value-based organisation that hinges its success on its people. Our employees make the difference for our residents through their warm, caring and reliable service. It is this intimate and family oriented culture that sets us apart from our competitors, an indispensable value that keeps both our residents and staff glued to Frasers Hospitality worldwide.

Frasers Hospitality Pte Ltd is a member of Frasers Property Group.

Additional Company Information

Company Size

501 - 1000 Employees

Average Processing Time

26 days

Industry

Hotel / Hospitality

Benefits & Others

Dental, Medical, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties)

Specific Location

Jiak Kim Street

Company photos

1/5

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