Executive, Customer Service APPLY NOW

2 weeks ago


Changi, Singapore PAP Community Foundation Full time
Key Responsibilities
  • Manage and log enquiries and feedback from customers and other stakeholders coming through phone calls, emails or social media channels
  • Serve as first point of contact and response for customers and channel or escalate issues to relevant departments when necessary in timely and appropriate manner
  • Accurately and efficiently address any issues with customers or stakeholders by responding in a professional manner or working with relevant departments to reach an appropriate response
  • Complete administrative duties such as data entry or follow up calls and emails
  • Provide feedback and analysis on efficiency of customer service process
  • Undertake any other adhoc duties or projects as assigned by Supervisor or Director
Secondary Responsibilities

Management of Department Procurement System.

Partnering different stakeholders to process the following:

  • Inviting Quotations from Suppliers
  • Managing Purchase Orders (POs):
  • Uploading relevant documents
  • Obtaining necessary approvals
  • Processing payments
Job Holder Requirements
  • Qualification: Diploma in Communications or relevant field
  • Experience: At least 3 years of working experience in customer service environment

Other Knowledge / Skills / Attributes:

  • Strong communication skills and an ability to build rapport with customers
  • Possess good written and oral English language skills. Being effective bilingual in a second language would be an added advantage
  • Proficiency in customer service software or CRM systems
  • Possess a positive attitude, cheerful disposition and good interpersonal and conflict management skills to work with different stakeholders from across the organisation
  • Where required, be able to work occasionally after office hours and some weekends to support events or tight deadlines

Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

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