Customer Service Officer

2 weeks ago


Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

The Job:

  • Handle telephone/walkin enquiries regarding bungalow bookings and reservations
  • Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay
  • Ensure seamless and smooth check in/out of guests/members
  • Collect payment for bungalow rentals and facilities usage
  • Compile and tally cash collected against revenue collection report at the end of the day
  • Raise billing requests as and when required
  • Record, compile and followup on lost and found item
  • Generate daily checkin lists for security & housekeeping info
  • Ensure adequate supply of stationeries for smooth daily operations
  • Submit monthly photocopier meter record

Requirements:

  • Minimum GCE 'N' level with one year experience in similar field
  • Possess good interpersonal and communication skills and a cheerful personality
  • Customer service oriented, team player and a high sense of integrity
  • Must be prepared to perform shift duties and work on weekends and public holidays

Additional Information:

  • 5day work week (Mon Sun)
  • Rotating shifts: 8:30 am to 5:45 pm / 8:30 am to 6:00 pm / 10:45 am to 8:00 pm
  • Monthly laundry allowance provided
  • Overtime pay provided where applicable
  • Staff transport provided at Tanah Merah MRT station

Attractive Employee Benefits:

  • Annual and medical leave
  • Annual Wage Supplement (13th month bonus)
  • Variable bonus
  • Subsidies for medical, dental & holiday
  • Medical and group insurance coverage
  • Perfect Medical / Long Service Award
  • Birthday gift
  • Corporate rate for selected tourist attraction
  • Privileged rates for usage of Club facilities
*Terms & conditions apply.

Job Types:
Full-time, Permanent

Salary:
$1, $2,500.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • 13th month salary
  • Overtime pay
  • Performance bonus


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