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Customer Service Officer

4 months ago

Changi, Singapore XIAOHONG PROPERTY MANAGEMENT PTE. LTD. Remote Work Freelance Full time

Job Description:

  • Handle all customer service-related matters at the counter
  • Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks
  • Promote loyalty program and related activities
  • Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required
  • Support Marcom in promotional activities, events and loyalty program as required
  • Administrative duties and any other ad-hoc duties as assigned
  • Handle customer's enquiries & complaints

Requirement:

  • Min GCE N Level qualification
  • Min 1 year of working experience in relevant customer service role
  • Proficient in MS Office Word, Excel and/or usage of CMS will be an added advantage
  • Fluent in English
  • Customer-oriented with good communication and interpersonal skills
  • Able to work in fast paced environment and has passion for service excellence
  • Able to work rotating shift, weekends & Public Holidays
  • 5 days work