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Customer Account Executive

3 months ago

Changi, Singapore GOODRICH AEROSTRUCTURES SERVICE CENTER - ASIA PTE. LTD. Full time

Responsibilities:

Essential responsibilities include but are not limited to:

  • Report to Customer Support Manager and support Business Development Directors on account related issues
  • Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI
  • Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
  • Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
  • Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting
  • Administer and execute shipping, invoicing and other related logistic coordination
  • Document and maintain data integrity of sales records, customer records, etc in ERP
  • Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports
  • Participate in marketing events planning and execution
  • Support and conform to all organization's compliance requirements, eg. export controls, business ethics, etc
  • Support 24/7 AOG hotline on a rotation basis
  • Occasional traveling required

Requirements:

  • Degree or Diploma in any discipline
  • Minimum two years related customer support experience (within aviation industry preferred) or experience as a client service representative
  • Good written, interpersonal and communication skills
  • Ability to multi-task, prioritize and manage time effectively
  • Good team player
  • Proficient with MS Office, with SAP experience as a plus
  • Fresh graduate may be considered