☏ 12 Months No Sales Outbound Call Center | Product Updates

1 month ago


Singapore RecruitFirst Pte Ltd Full time

Customer Service Executive

Mon-Fri: 9am-6pm

Job Scope:

  • Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ
  • Engage with customers in a professional and courteous manner, actively listening to their needs and concerns
  • Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
  • Achieve individual and team performance KPIs and goals
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
  • Gather customer feedback and sentiments and escalate to the Team Leader for further actions
  • Maintains and improves service level quality by adhering to standards and guidelines
  • Handle ad hoc duties as required
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
  • Highlight any potential concerns/ risks and proactively share best risk management practices

Requirements:

  • Minimum 1 year of experience in outbound call centre
  • Insurance background will be preferred
  • Minimum GCE ‘O’ Level / Diploma
  • Excellent interpersonal and persuasive skills
  • Proficient in Microsoft Office

Telegram: @wangchloeWhatsApp: wa.me/6xxxxxxxWang Chloe | R23118712RecruitFirst Pte Ltd (13C6342)



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