Customer Service Officer, Outbound Calls

1 month ago


Singapore CORNERSTONE GLOBAL PARTNERS PTE. LTD. Full time
Roles & Responsibilities

This position will start off as 12 months contract.


Location:
Great Eastern Office, at Raffles Place


Responsibilities:
You will be part of a team of Customer Service Executives in delivering product updates and information to our valued customers via making outbound calls. You will be responsible for meeting performance targets set by the Team Leader, whom you will be reporting to.


•Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ

•Engage with customers in a professional and courteous manner, actively listening to their needs and concerns

•Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns

•Achieve individual and team performance KPIs and goals

•Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers

•Gather customer feedback and sentiments and escalate to the Team Leader for further actions

•Maintains and improves service level quality by adhering to standards and guidelines

•Handle ad hoc duties as required

•Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

•Highlight any potential concerns/ risks and proactively share best risk management practices


Working Hour:

Mon to Fri, 9am to 6pm


Salary:

$3000-$3800


Thank you


Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182


Tell employers what skills you have

Microsoft Office
Administrative Work
Interpersonal Skills
Administration
Data Entry
Adaptability
Communication Skills
Administrative Support
Customer Service
Accessibility
Able To Work Independently

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