Contact Center

SummaryThis position will assist in technical and contractual quality assurance on behalf of the client to ensure the leased Colocation Data Center is compliant to country, regional, global compliance, and technical standards. The role inputs into project management/governance, operations, and capacity management.The role includes responsibility for the...

NETSThe NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.The Group operates Singapore's national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile...

about the companyMy client, a leading provider of cutting-edge data center solutions in Singapore, is hiring a Technical Sales Consultant to drive their APAC business. They deliver innovative infrastructure services to businesses of all sizes, ensuring reliability, security, and scalability. As they continue to expand our presence in the market, they are...

Job Description:Manage day-to-day call center operation of logistics/e-commerce businessEnsure smooth running of daily processes to meet service commitment levelAssists with taking agents' calls if they can't handle the workloadOversee and drive team to achieving related KPIs and overall performanceEnsure that all agents are working effectively and follow...

5 days, Permanent, EunosOur ClientData Centre Builder , Data Center facility Management CompanyJob scope. 60% hunter and 40% farmer in prospecting for corporate clients who needs to build new / maintain existing data center.. Active prospecting, identify sales opportunity.. High technical proficiency in identifying b2b corporate client need. Collaborate with...

Roles & Responsibilities5 days, Permanent, EunosOur ClientData Centre Builder , Data Center facility Management CompanyJob scope· 60% hunter and 40% farmer in prospecting for corporate clients who needs to build new / maintain existing data center.· Active prospecting, identify sales opportunity.· High technical proficiency in identifying b2b corporate...

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting Email: [HIDDEN TEXT] My Client is a leading stable firm in Singapore.Data Center - Network & Cabling Resident EngineerKey Responsibilities:Install, de-install, and relocate all distributed systems and network hardware, including CSUs,...

Responsibilities. Analyze call center data to generate valuable insights to predict customer trends.. Track key quality metrics for improvement strategies.. Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.. Make recommendations on process and policy improvements from reports. Review agents' conversations across...

Propuesta Laboral:Modalidad presencial en Av. Del Valle Norte 841 Ciudad Empresarial comuna Huechuraba.Jornada Laboral Rotativa: Part time 30 hrs semanales de Lunes a Domingos (trabajas 5 días y descansas 2 días.Horarios laboral rotativos entre las 09:00 y las 21:00 hrs (trabajas 6 horas y tienes 30 minutos de colación).NOTA: Con posibilidad de trabajo...

Roles & ResponsibilitiesJob posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry ConsultingEmail: sr@kerryconsulting.comMy Client is a leading stable firm in Singapore.Data Center - Network & Cabling Resident EngineerKey Responsibilities: Install, de-install, and relocate all distributed systems and...

5 days, Permanent, EunosOur ClientData Centre Builder , Data Center facility Management CompanyJob scope. 60% hunter and 40% farmer in prospecting for corporate clients who needs to build new / maintain existing data center.. Active prospecting, identify sales opportunity.. High technical proficiency in identifying b2b corporate client need. Collaborate with...

Roles & Responsibilities5 days, Permanent, EunosOur ClientData Centre Builder , Data Center facility Management CompanyJob scope· 60% hunter and 40% farmer in prospecting for corporate clients who needs to build new / maintain existing data center.· Active prospecting, identify sales opportunity.· High technical proficiency in identifying b2b corporate...

We are looking for a highly motivated individual with call centre experienceAdecco is partnering our client, a leading bankThe Talent:Minimum GCE O-Level graduates with 1-2 years of call center experience.Able to commit to 44 hours per week (5.5 days of work)Job DescriptionProvide first call resolution to users who called into our hotline which is public...

Roles & Responsibilities Handling inbound calls from customers with professionalism and courtesy. Assisting customers with inquiries, troubleshooting, and problem resolution. Providing accurate information about our products/services and promotions. Documenting customer interactions accurately in the database. Collaborating with team members to achieve...

Roles & ResponsibilitiesWork location: YishunJob descriptions:· Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain company equipment or applicable instruments.· Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized...

Roles & Responsibilities• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.• Coordinate and liaise with relevant stakeholders...

Roles & ResponsibilitiesAbout Direct Line Global (DL)Direct Line Global (DL) is a leading technology infrastructure services provider, delivering mission-critical data center infrastructure for the world’s technology leaders. With a team of over 1200+ skilled technicians, DL completes over 1000 projects annually across data center markets in the US and...

ResponsibilityManage daily operations of the centre Supervise call agents and take care of the scheduling of roster Prepare department reports and statistics submission Handle customer feedbacks and complaints Conduct staff training Conduct regular staff performance review and audit checks Participate in improvement projects RequirementMinimum Diploma in any...

About Direct Line Global (DL)Direct Line Global (DL) is a leading technology infrastructure services provider, delivering mission-critical data center infrastructure for the world's technology leaders. With a team of over 1200+ skilled technicians, DL completes over 1000 projects annually across data center markets in the US and APAC. DL specializes in...

Position Global Operations Center Technician/Data Center TechnicianResponsibilities Network Monitoring and Operations:       Manage tier-I network monitoring round the clock.       Monitor the performance and health of data centre, networks and hardware systems.       Identify potential issues and troubleshoot technical problems promptly...