Senior Catering Sales Manager

This is a full-time on-site role for Senior Catering Sales Manager at Paradox Singapore. The role will generate, manage, and convert catering-related leads into successful events. Coordinate with clients, vendors, and internal teams to ensure seamless execution of events while maximizing revenue and ensuring clients satisfaction.

• Sales and Business Development: Develop and implement strategies to achieve or exceed catering sales budget and increase catering bookings.
• Proactively identify and pursue new catering business opportunities through tradeshows, networking, marketing campaigns, and community engagement.
• Design and plan catering packages that maximize conversion rates and profitability for the hotel.
• Build and maintain relationships with clients, vendors, and industry professionals to generate leads and referrals.
• Conduct sales presentations and site tours for prospective clients.
• Prepare and deliver proposals, contracts, and pricing information to clients to showcase the hotel's event spaces and catering options.
• Maximize revenue potential by up-selling in all revenue-producing areas and ensuring proper utilization of function space, ballrooms, and meeting rooms.
  • Client Management: Serve as the primary point of contact for clients from the initial inquiry through to the day of the event.
  • Provide personalized service to clients, understanding their vision and needs to tailor proposals and services accordingly.
  • Manage all communication with clients, ensuring timely and accurate responses.
  • Conduct regular follow-up to maintain engagement and satisfaction throughout the planning process.
    • Event Coordination: Work closely with clients to plan and execute events, including menu selection, room setup, audiovisual requirements, and other details.
    • Prepare detailed proposals, negotiate contracts, and finalize bookings, ensuring all event details are accurately captured.
    • Prepare and manage Banquet Event Order (BEO), ensuring all details are documented and agreed upon by all parties.
    • Manage event deposits, payments, and billing, ensuring timely collection of all revenue.
    • Attend or lead BEO meetings, and other relevant meetings to ensure all departments are informed about event details and last-minute changes.
    • Collaborate with the culinary team to develop customized menus that align with clients' preferences and budgets.
    • Coordinate with internal departments (culinary, banquet operations, AV, etc.) to ensure all event details are executed flawlessly.
    • Oversee the setup, breakdown, and on-site management of catering events, ensuring everything runs smoothly and addressing any issues that arise.
      • Marketing and Promotion: Collaborate with the marketing team to develop promotional materials, online content, and campaigns targeting catering clients.
      • Attend and represent the company at bridal shows, wedding expos, trade shows, industry events, networking functions and other relevant events to increase visibility and generate leads.
      • Maintain an up-to-date knowledge of industry trends, competitor offerings, and industry best practices.
        • Administrative Duties: Maintain accurate records of client interactions, sales activities, and event details using the hotel's CRM system.
        • Prepare regular reports on sales performance, client feedback, and market trends.
        • Provide feedback and suggestions for continuous improvement in catering sales processes.
        • Ensure compliance with all hotel policies and procedures, as well as relevant legal and regulatory requirements.
          • Other Duties: Perform any other duties that may be assigned by Management, demonstrating flexibility and a strong commitment to the hotel's success.
          Details
          • Seniority level: Executive
          • Employment type: Full-time
          • Job function: Hospitality
          • Industries: Hospitality

We're also including various job listings and regional notes at the bottom of the original description for context, but they are not part of the Paradox Singapore role.