Service Delivery Manager

2 days ago

Singapur, Singapore Hamilton Barnes Associates Limited Full time

A leading IT solutions provider, is seeking a Service Delivery Manager to oversee the end-to-end delivery of IT and networking services, ensuring seamless operations and high customer satisfaction. This role is crucial in maintaining service excellence and driving continuous improvements within the organization.

If you’re an experienced service delivery manager looking for a challenging opportunity, apply now

Key Responsibilities:

  • Manage the delivery of IT and networking services, ensuring SLAs are met and exceeded.
  • Act as the primary point of contact for clients, handling service expectations, escalations, and relationship management.
  • Oversee incident and problem resolution, ensuring service disruptions are minimized.
  • Collaborate with internal teams and external vendors to optimize service performance.
  • Provide detailed service performance reports and drive process improvements.
  • Manage contracts and SLAs, ensuring compliance and successful renewals.

Requirements:

  • 5+ years’ experience in Service Delivery, IT Operations, or Network Infrastructure.
  • Strong knowledge of networking technologies, cloud solutions, and managed services.
  • Proven experience in stakeholder and vendor management.
  • Certifications such as ITIL, PMP, CCNA, or CCNP are a plus.
  • Excellent communication, leadership, and problem-solving skills.
  • Open to Singapore Citizens & Permanent Residents only.

Why Join?

  • Work with a leading IT solutions provider in the APAC region.
  • Engage with top-tier clients and cutting-edge technology.
  • Opportunities for career growth and leadership in a dynamic environment.
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