Senior Sales Engineer

Senior Sales Engineer - Trend Micro in Singapore

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world.

Position Overview The Sales Engineer (SE) in Singapore will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert, you will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with the Sales team in developing customer relationships, providing leadership in security architecture, and helping influence the customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.

• Apart from being a technologist, understand the customer journey with the product and its experience and help the customer navigate through it smoothly
• Focus on Customer Success during the entire engagement, onboarding and product experience journey
• Build and train the sales organization; be an excellent storyteller to help the sales team sell better and more effectively
• Understand the emerging ecosystem of cybersecurity partners like SOC services partners, CSPs (cloud service partners), MSSPs, etc.
• Leverage channel partners by upskilling and training for customer engagement
• Provide routine updates on new product/technology to internal sales staff
• Work closely with Regional/Global Product Manager and Product Marketing Manager to obtain the latest product/technology know-how
• Deliver engaging technical demonstrations highlighting Trend Micro products’ advantages and benefits with strong messaging, presentation skills and public speaking
• Encourage and empower partners and channels to propose, position and convince customers with our products and solutions
• Present complex technical issues and solutions to all levels of an organization in a meaningful, engaging, and digestible manner
• Apply strong problem-solving skills to design solutions that solve customer problems
• Develop close relationships to influence the customer’s technical strategy
• Deliver training to customers and prospects about Trend Micro solutions
• Collaborate with company technical support personnel to ensure ongoing quality of support and customer health
• Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies
• Engage in continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities of interest
• Most SEs participate in webinars, workshops and other industry events as speakers or panelists; strong public speaking skills are an advantage

• Minimum 10 years of experience delivering high-quality presales support and solutions, bringing unique value to customers
• Knowledge of SOC operations, security analytics capabilities, cloud architecture, cloud-native application security, SASE, CASB, and Zero Trust models is advantageous
• Knowledge and understanding of Microsoft O365, Azure, Google Cloud, AWS services is advantageous
• Exposure to security software solutions such as firewall, content security, intrusion prevention, encryption, data leakage and data protection, and monitoring security is advantageous
• Strong written and spoken English communication skills
• A strong interest in all aspects of cybersecurity and a passion for customer security
• Good understanding of public cloud technologies such as AWS and Azure

DEI and Company Culture Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy. We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Software Development

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