Service Delivery Manager

Are you ready for a career-defining opportunity?

Join the global technology leader at the forefront of innovation, transforming how organisations connect, collaborate, and secure their digital future in the AI era. For over 40 years, this industry pioneer has been driving cutting-edge advancements in networking, cybersecurity, cloud computing, and hybrid work solutions, empowering businesses worldwide. Recognised for their world-class leadership, culture of innovation, and extensive career development opportunities, the industry giant remains a trusted partner for businesses of all sizes, shaping the future of technology and redefining what’s possible in a connected world. The team is seeking an experienced Delivery Manager to join a global technology leader in Singapore on a long‑term on‑site contract. This role is pivotal in overseeing and managing the end‑to‑end delivery of services and projects for enterprise customers, with responsibilities spanning financial ownership (P&L), project estimation, and resource alignment. Working cross‑functionally, the role ensures that all delivery outcomes meet contractual obligations and exceed client expectations. Ideal for professionals with a strong background in networking or IT, combined with expertise in project coordination and customer engagement.

If you would like to learn more about this opportunity, feel free to reach out and apply today

Responsibilities:

• Own the review and approval process for Lifecycle Services (LCS) estimates via the Configure Price Quote (CPQ) platform, acting as the P&L owner for these engagements
• Validate estimates against scoping files received from Business Development Managers (BDMs) or Renewals teams
• Ensure accurate project ID (PID) creation, and manage tracking across delivery milestones
• Coordinate with internal stakeholders including Delivery Project Managers (DPMs), Technical Program Managers (TPMs), Technical Consulting Engineers (TCEs), and Customer Success Specialists (CSS) to drive seamless delivery
• Lead onboarding, kickoff meetings, and ensure service delivery readiness, including portal enablement and data flow validation
• Monitor and execute delivery segmentation based on service tiering and cost model alignment
• Handle and resolve customer escalations, ensuring proactive communication and issue resolution
• Manage and support a Day 2 operations team consisting of engineers and operations managers (dotted-line reporting)
• Maintain high levels of customer satisfaction, ensuring all projects meet delivery timelines, budget controls, and scope

Requirements:

• 5+ years of experience in service delivery, technical program management, or project coordination within a networking or IT services environment
• Familiarity with tools like CPQ, Salesforce, or delivery planning platforms (Services One is a plus)
• Strong understanding of IT infrastructure, networking technologies, and enterprise service delivery
• Effective in managing cross-functional teams in matrix or dotted-line structures
• Excellent stakeholder communication, escalation handling, and organizational skills
• Exposure to presales, solution scoping, or customer onboarding processes is a plus
• Certifications such as ITIL, PMP, CCNP are advantageous
• Open only to Singaporean Citizens due to obligations

Benefits:

• Join a globally recognized technology leader driving innovation across enterprise services
• Own critical delivery functions across financials, project validation, and customer success
• Collaborative team environment with visibility across APAC and global operations
• Long-term contract with strong potential for renewal and performance-based progression

Employment Type:

• Contract (1 Year + 1 Year Renewable)

Salary:

• Up to $200k USD