Head of Sales and Account Management

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 7/F Country/Location: Singapore Department: Exams Contract Type: Indefinite Closing Date: Tuesday, 28 October 2025- 23:59 Philippine Time (GMT +8) Role Description/Purpose The Head of Sales and Account Management is responsible for supporting the development and implementation of the sales strategy and managing a team of Account Managers to achieve annual B2O (Business to Organisation) business targets and Key Performance Indicators (KPIs). They may also be responsible for managing key accounts and leading high-value opportunities within their territory. Role Accountabilities We are seeking a results-driven and collaborative Head of Sales and Account Management to lead our B2B (business to business) sales and account management strategy within a designated territory. In this role, you will contribute to the development and implementation of country-level plans to achieve ambitious business targets. You will ensure that all key accounts managed by your team have annual account plans and performance goals, while working closely with country and regional marketing teams to align marketing strategies with sales objectives. A critical part of your role will be to monitor both new business pipelines and existing account performance to ensure your team remains on track to meet annual targets. As a leader within the B2O Sales Partnerships function, you will manage and mentor a team of Account Managers and Account Support professionals, each responsible for a portfolio of clients. You will guide them in developing bids and proposals, closing new opportunities, and growing and retaining existing accounts. Your leadership will ensure that onboarding, training, and development needs are addressed, equipping your team with the tools and knowledge to meet global standards. You will also coordinate internal and external resources to ensure efficient service delivery and maintain high-quality standards across all activities. Your role will include managing high-value opportunities, negotiating commercial terms, and acting as project manager for large bids. You will be responsible for identifying growth opportunities within existing accounts and taking proactive steps to retain and renew partnerships, especially when accounts are at risk. You will also play a key role in ensuring compliance with global sales processes and data governance requirements, overseeing CRM (Customer Relationship Management) workflows and business systems to maintain accurate and actionable data. If you are passionate about strategic leadership, customer success, and driving commercial performance, we invite you to join our team and help shape the future of our Schools and English & Exams business streams across the region. Qualifications And Experience Education: University degree or equivalent in a relevant subject or discipline Certification and Professional Qualifications: Sales or Marketing qualifications Knowledge and Experience: Essential 4 years of sales experience to include some experience of B2B sales Familiarity with Salesforce or use of similar CRM Experience of managing a team Desirable Solution-sales experience in large sectors (e.g. financial services, media, pharmaceuticals tourism, government sector etc) B2B Marketing experience Languages: Proficiency in the local language at C2 level for both speaking and writing. English proficiency at C1 level for speaking and writing. Further Information Right to Work: Locally recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email #J-18808-Ljbffr