Service Delivery Manager
2 weeks ago
Key Responsibilities Lead and manage a team of engineers responsible for network operations and managed services. Ensure service delivery performance meets contractual SLAs and customer expectations. Drive continuous improvement through automation, cloud adoption, and process optimization. Act as the main escalation point for major incidents and coordinate 24x7 response and recovery efforts. Oversee change management, incident management, and problem management processes in accordance with ITIL best practices. Prepare and present performance and operational reports using Power BI and ServiceNow. Collaborate closely with internal teams and stakeholders to enhance service quality and operational efficiency. Conduct regular service reviews and manage client communication on performance, issues, and improvement plans. Manage staffing, training, and performance reviews for the engineering team. Requirements Minimum 5 years of IT operations/service delivery experience, including 2+ years in a leadership or managerial role. Strong background in network infrastructure, managed services, and operational management. Proven experience managing teams supporting 24x7 operations. ITIL Certification is mandatory. Experience with ServiceNow, Power BI, and automation tools. Knowledge of cloud technologies (Azure, AWS, or GCP) is highly preferred. Excellent communication, leadership, and stakeholder management skills. Strong analytical and problem-solving abilities. Please send your detailed resume in MS Word format to with Education Level Working experiences Each employment background Reason for leaving each employment Last drawn salary Expected salary Date of availability
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Service Delivery Manager
4 weeks ago
Singapur, Singapore PROJECT SEARCH PTE. LTD. Full timeJob Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...
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Service Delivery Manager
5 days ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore NEWTONE CONSULTING PTE. LTD. Full timeWe're looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems.Key Responsibilities: Act as...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore NEWTONE SERVICES PTE. LTD. Full timeWe’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems. Key Responsibilities Act as...
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Service Delivery Manager
7 days ago
Singapur, Singapore U3 Infotech Pte Ltd Full timeWe are seeking an experienced Service Delivery Manager (SDM) to lead our Network Managed Services operations. The SDM will oversee a team of approximately 10 engineers, ensuring high-quality service delivery, operational excellence, and continuous improvement across our managed network environments. This role requires strong leadership, customer management,...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Digital Biz Solutions Full timeAbout the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.Role Summary: We are looking for a highly skilled and experienced Senior Program Manager to join our...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Catalyst Talent Strategy Consulting Full timeThe client is a well‑known MNC from Japan. Its fifth research centre aims to speed up the time‑to‑market of new technologies that help contribute to the resolution of a broad range of business and social concerns. Job Responsibilities Tracking and reporting service metrics to internal and external stakeholders Ensure that services deliveredmeet the...
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Service Delivery Manager
21 hours ago
Singapur, Singapore Global Enterprise Partners Full timeOverview We are seeking an experienced Service Delivery Manager to lead IT Service Management initiatives across multiple regions, including Singapore, Japan, Taiwan, Hong Kong, New Zealand, and Australia. This role involves consolidating vendors at a data center level, managing IT infrastructure services, and ensuring seamless service delivery during a...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore Black Box Full timeJob Summary Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high‑performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous...
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Service Delivery Manager
5 days ago
Singapur, Singapore KDDI ASIA PACIFIC PTE. LTD. Full timeJob Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...