Manager, Segment Profit Centre – Retail

Role Overview

The Manager, Segment Profit Centre – Retail & Motor will lead the strategy, performance, and profitable growth of the Retail Personal Lines and Motor Insurance portfolios, including related group insurance products. This role will own the segment P&L, drive product innovation, manage underwriting performance, and collaborate with distribution, claims, and actuarial teams to ensure sustainable and competitive offerings.

Key Responsibilities

1. Segment & Product Ownership

You will be responsible for the full product lifecycle management and profitability of the following

segments:

Retail Personal Lines (excluding Motor):

• TravelEasy – Flagship travel insurance covering overseas medical, trip cancellations, COVID-19 coverage, baggage loss, and emergency assistance.
• Personal Accident Insurance – Plans such as PAEasy and AccidentGuard, offering accident, disability, and hospital income coverage.
• Home Insurance – HomePlus and HomeLite products, covering building, renovations, and contents against fire, theft, and water damage.
• Maid Insurance – MOM-compliant plans offering personal accident, medical, hospitalisation, and liability cover for domestic helpers.

Motor Insurance:

• MotorMax / MotorMax Plus – Comprehensive coverage with own damage, third-party liability, roadside assistance, and new-for-old replacement for new vehicles.
• Motor Add-ons – Excess waivers, courtesy car benefits, personal accident cover for drivers, and windscreen cover.
• EV-Specific Coverage – Enhancements for electric vehicles, including charger and battery protection.

Group Products:

• Group Personal Accident (GPA) – Customised coverage for death, disability, and medical expenses.
• Group Business Travel (GBT) – Corporate travel insurance for overseas medical, evacuation, baggage loss, and trip disruption.

2. Underwriting & Risk Management

• Underwrite motor and retail personal lines in line with company's risk appetite and delegated authority.
• Monitor claims experience and market trends to refine underwriting guidelines and pricing.
• Collaborate with actuarial and claims teams to maintain healthy loss ratios.
• Ensure consistent application of risk acceptance guidelines across all distribution channels.

3. Product & Proposition Development

• Lead product innovation, from market research, pricing, and design, to launch and enhancement.
• Develop propositions for emerging risks (e.g., EV adoption, digital nomad travel, personal cyber protection).
• Create bundled solutions (e.g., Travel + PA, Motor + PA) to meet evolving customer needs.
• Engage with tied agents, brokers, affinity partners, and digital platforms to customise offerings.

4. Profitability & Portfolio Management

• Own the P&L for Retail and Motor segments.
• Drive pricing strategies based on competitive benchmarks and claims performance.
• Monitor portfolio metrics including sales, retention, claims trends, and market feedback.

5. Training, Enablement & Governance

• Conduct product and underwriting training for sales teams, agents, and partners.
• Support marketing campaigns, digital content, and policy documentation as the product champion.
• Ensure compliance with MAS regulations, FIRMS, and internal policies.

Candidate Profile

Must-Have Experience:

• Proven expertise in Singapore's general insurance market, particularly motor and retail personal lines.
• Track record in underwriting and managing products similar to TravelEasy, MotorMax, HomePlus, GPA, and GBT.
• Experience working within a structured product development lifecycle in an insurer, ideally with regional or group stakeholder engagement.

Desired Traits:

• Agile, commercially sharp, and data-driven decision-maker.
• Skilled in balancing customer needs with risk management requirements.
• Experience in digital transformation initiatives (e.g., embedded insurance, online claims, usage-based insurance).

Interested candidates are encouraged to submit their resumes along with a cover letter outlining their relevant experience and achievements to or click apply now

**We regret to inform that only shortlisted candidates would be notified**

Talentvis Singapore Pte Ltd | EA License No: 04C3537

EA Personnel Name: Reggie Tiongson | EA Personnel No: R