IT Service Delivery Lead – ITIL

Job Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...

Job Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...

Overview We are seeking an experienced Service Delivery Manager to lead IT Service Management initiatives across multiple regions, including Singapore, Japan, Taiwan, Hong Kong, New Zealand, and Australia. This role involves consolidating vendors at a data center level, managing IT infrastructure services, and ensuring seamless service delivery during a...

We are seeking an experienced Service Delivery Manager (SDM) to lead our Network Managed Services operations. The SDM will oversee a team of approximately 10 engineers, ensuring high-quality service delivery, operational excellence, and continuous improvement across our managed network environments. This role requires strong leadership, customer management,...

The Service Delivery Director is a key leadership role responsible for overseeing the successful delivery of application maintenance, cloud, and on-premises infrastructure services to a diverse portfolio of public and private sector clients. This role demands a strong understanding of ITIL practices, a deep technical background across various technologies,...

Service Delivery Manager – Infrastructure Job Role : Service Delivery Manager – Infrastructure Experience : 10+ Years Responsibilities Own end-to-end IT Infrastructure Service Delivery (Data Center, Network, Cloud, End-User, Security). Manage SLAs, KPIs, and ITIL-based processes (Incident, Problem, Change, Service Requests). Act as primary...

You will lead the Managed Services team. Will need to focus on maintaining good relationships with clients and improving the company's services to fulfil the client requirements. An SDM will have both technical and administrative role where they help resolve technical problems and manage team performance.An SDM is responsible for the planning, management,...

Key Responsibilities Lead and manage a team of engineers responsible for network operations and managed services. Ensure service delivery performance meets contractual SLAs and customer expectations. Drive continuous improvement through automation, cloud adoption, and process optimization. Act as the main escalation point for major incidents and coordinate...

Job Summary Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high‑performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous...

Job Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...