Service Delivery Manager
1 day ago
Responsibilities Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs) To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration and configuration. Assist project Service Delivery Manager on managing the day-to-day Operations management. Analyze system performance and makes recommendations for optimization Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements. Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for successful resolution of issues and incidents Review Incident Report Participate in the upgrade/patching planning and execution of the Middleware software Ensure adherence to applicable Change and Release Management processes. Develop technical documentation and procedure on monitoring, performance. Regular projects reporting update to SDM & any other duties as and when assigned Lead problem determination on system errors or malfunctions, and works with the application team/supplier to identify, diagnose and rectify the problem. Performs capacity study to analyze current resource utilization and estimates future requirements. Monitoring system to ensure high availability and optimal performance Update documentation of work Requirements Degree in any Information Technology degree or related sciences Windows system administration background is required 5+ years of VMWare experience with good knowledge on HCI (Hyper Converged Infrastructure), SDDC, ESX, VCenter and Hyper-V Familiarity with VMWare automation (VRA,VRO) Hands‑on knowledge in Shell, Perl, Python or PowerShell Familiarity with automated security patch and vulnerabilities management. Experience planning and setting up project environments across development, QA and production Experience in software‑defined infrastructure software stack Experience in VActive Directory, Domain Controller, DNS, DHCP, DFS, Proxy and Firewall servers VCP certification is a definite plus AWS Certified Familiarity with the Government Data Centre (GDC) on boarding process Familiarity with the prevailing Singapore Government standards and policies on infrastructure design and governance Qualified in ITIL or similar qualification in Service Management is preferred #J-18808-Ljbffr
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Service Delivery Manager
2 weeks ago
Singapur, Singapore PROJECT SEARCH PTE. LTD. Full timeJob Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...
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Service Delivery Manager
4 weeks ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
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Service Delivery Manager
1 week ago
Singapur, Singapore NEWTONE SERVICES PTE. LTD. Full timeWe’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems. Key Responsibilities Act as...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore TECH MAHINDRA LIMITED (Singapore Branch) Full timeResponsibilities Overall accountability for all aspects of Service Delivery. Owns strategic relationship between the Business and TechM management. Ownership of service delivery including service transition , transformation, migration and all operations activities. Provides the strategic inputs to the System Integration and Managed Services teams on...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore Genesis Networks Pte Ltd Full timeA Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues, monitoring progress,...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore GENESIS NETWORKS PTE LTD Full timeJob Description A Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues,...
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Service Delivery Manager
4 weeks ago
Singapur, Singapore DBiz AI Solutions Full timeAbout the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore TechStudio Solutions Pte Ltd Full timeAbout the Role As Service Delivery Manager, you’ll be responsible for delivering SaaS products and services with excellence, meeting client expectations, and driving continuous operational improvements. You’ll blend technical acumen, customer focus, and leadership to manage delivery, escalations, and optimization across the full service lifecycle. What...
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Service Delivery Manager
4 weeks ago
Singapur, Singapore XCELLINK PTE. LTD. Full timeThe Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organisation. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organisation’s...
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Service Delivery Manager
7 days ago
Singapur, Singapore Black Box Full timeJob Summary Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high‑performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous...
