Solution Engineer
3 weeks ago
The Solutions Engineering Team : a bit about usThe Solutions Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack. We're a fast-paced, light-hearted crew that work together, get the job done, and never take ourselves too seriously. It's like a start-up, without the capital.
Your Responsibilities : a bit about youA Solutions Engineer at Salesforce plays a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, services, product, business consulting, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solutions Engineer must be able to easily adapt to each type of conversation, whether it's strategic and high-level, or highly detailed and technical. The highly respected role of the Solution Engineer is seen as the voice of reason, and generally focuses on the following key areas:Solution Development : Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.Build : Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.Deliver : Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling. No dancing required, occasionally some jazz-hands help though.Learn : Stay up-to-date on product development and roadmap, industry trends, and industry news. Sounds easy, it's not.
Requirements :Strong communication skills in EnglishPre-sales consulting experience with experience focused exclusively on the digital spaceTechnical Skills on HTML, JavaScript, CSS and Mobile technologies needed.Bachelor's Degree in Information Technology, Computer Science, or Interactive DesignUnderstanding of digital marketing best practicesTechnical landscape knowledge in Ads/MarTechExperience Storytelling, Storyboarding, Technical Solution DesignExperience developing mobile responsive web pages, emails and appsExperience with presentation software including PowerPoint, Google Slides.Pitching ideas, presenting to internal/external stakeholdersA passion for solving problems3 to 10+ years relevant work experienceIndustry experience across financial services, telecommunications, travel or retail preferredBusiness level bilingual capabilities (Mandarin, Cantonese, Vietnamese, Bahasa, Malay, Thai, Filipino etc) as this role will be working with clients across South East Asia MarketEnterprise software experience
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