Solutions Engineer

2 weeks ago


Singapur, Singapore AXIO Group Full time

ABOUT THE ROLE:

The Solutions Engineer plays a key role in offering pre-sales support to potential customers in the Asia Pacific region, spanning China and Oceania. Fluency in Mandarin is essential for engaging with Mandarin-speaking customers, along with a keen grasp of cultural intricacies across these areas. As a strategic partner in the team sales process, the engineer identifies opportunities for product differentiation and crafts compelling value propositions, working closely with the sales team to cater to customer needs with effective technical solutions through product demonstrations and relationship building.

YOU WILL BE RESPONSIBLE FOR:

Technical Knowledge:

  • Developing a deep understanding of our products & services within the Asia Pacific market.
  • Getting acquainted with basic data handling and analysis, while experience with data tools is a plus.
  • Staying updated on regional market trends and competitive products.
  • Having familiarity with SQL and Python, and exposure to REST API technology and large data warehousing tools.

Pre-Sales Support:

  • Working with the sales team to understand customer needs and devise tailored technical solutions.
  • Delivering product demonstrations and presentations customized for the diverse client base in the region.
  • Handling technical queries during the sales process and assisting in onboarding and post-sales customer queries.

Customer Engagement:

  • Establishing and nurturing relationships with customers by aligning technical solutions with their business goals.
  • Collaborating with customers to explore custom solutions or enhancements.
  • Engaging directly with customers on-site to grasp their technical and business environments thoroughly.

Proposal Development:

  • Aiding in creating technical proposals and documents that meet customer needs and highlight product value.
  • Ensuring all technical proposals meet customer expectations and regional requirements.

Collaboration:

  • Coordinating with internal teams like product development, marketing, and support to enhance offerings based on customer feedback.
  • Partnering with the sales team to optimize sales strategies according to regional dynamics.

Training and Support:

  • Providing continuous training to the sales team on the key technical features relevant to the Asia Pacific markets.
  • Supporting product implementation and optimization post-sale.

CANDIDATE REQUIREMENTS:

  • Previous experience in sales or technical roles with a good grasp of the Asia Pacific business landscape.
  • Bachelor's degree in business, engineering, IT, or a related field.
  • Proficiency in Mandarin for customer interaction and understanding cultural practices across the Asia Pacific region.
  • Ability to simplify complex technical details for non-technical audiences.
  • Strong interpersonal and presentation skills.
  • Creative problem-solving skills.
  • Customer-centric sales approach.
  • Team player with the capability to work independently.
  • Willingness to travel within the region (around 15%).
  • Experience in aviation and airline data is a bonus.

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