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Policy Administration and Project Support Executive

4 months ago

Singapur, Singapore CPF Board Full time
What the role isAs a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.What you will be working on• Review and process claims related to the Home Protection Scheme (HPS) and Dependants’ Protection Scheme (DPS).• Ensure accuracy and completeness of claim documentation.• Liaise with relevant parties to gather necessary information for claims adjudication.• Oversee the administration of policies for HPS and DPS.• Maintain accurate and up-to-date policy records.• Handle policy-related inquiries and provide assistance to policyholders.• Provide support to supervisors in project implementation.• Conduct research and data analysis to contribute to project proposals.• Assist in the rollout of process enhancements and improvements.• Maintain proper documentation of claims and policy administration processes.• Generate regular reports on claims processing and policy administration activities.• Address customer inquiries related to claims and policy administration.• Identify opportunities to optimise workflows and increase efficiency.• Implement changes to streamline administrative processes.• Undertake any ad-hoc duties assigned, contributing to the overall flexibility and responsiveness of the team.What we are looking for• Relevant work experience preferably in insurance claims processing and policy administration.• Good analytical and research skills for processing claims and contributing to project proposals.• Good organisational skills to maintain accurate policy records and manage administrative processes.• Excellent written and verbal communication skills.• Ability to effectively communicate with internal teams and external stakeholders.• Good attention to detail to ensure accuracy in claims processing and policy administration.• Ability to identify issues, propose solutions, and contribute to process enhancements.• Customer-centric mindset with the ability to address inquiries and provide assistance to policyholders.• Proficiency in using Microsoft Office Suite and familiarity with relevant software for policy administration.• Proactive approach to identifying opportunities for workflow optimisation and process efficiency.• Demonstrating a preference for innovative solutions and interest in exploring automation tools,

What you can expect• A challenging and rewarding career• A variety of formal and informal training to enhance your skills in the evolving technology landscape• Promotion opportunities based on your capability and on-the-job performance• A friendly work environment with like-minded colleagues to co-create and collaborate together• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day• A comprehensive rewards package• Annual leave and pro-family leave• Medical and dental benefits• Access to recreational activities• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position