Desktop Support Analyst

3 weeks ago


Singapore Evolution Singapore Full time
Overview

We are looking for a dynamic Desktop Support Analyst to provide high-quality IT support to senior stakeholders, including executives and portfolio managers. This individual will excel in fast-paced, high-pressure environments, delivering reliable VIP support and ensuring smooth IT operations across multiple Asian offices.

This role is vital to business continuity and requires not only strong technical expertise but also confidence, clear communication, and a proactive approach when engaging senior users.

Key Responsibilities
  • Deliver first-line desktop support for Windows environments , focusing on senior stakeholders and portfolio managers.
  • Provide VIP-level support in time-critical situations to ensure minimal business disruption.
  • Support Microsoft Office and Microsoft 365 applications to maintain productivity.
  • Assist with office moves and IT migrations , including system setup and user onboarding.
  • Handle hardware support for laptops, desktops, printers, and peripherals.
  • Coordinate and execute IT setups across Asian offices, with flexibility for business travel.
  • Maintain accurate documentation of issues, resolutions, and system changes in line with IT best practices.
  • Act as a trusted IT partner to senior users, providing business-aligned and solution-driven support.
Required Skills & Experience
  • 3-5 years of experience in desktop support/IT support
  • Strong technical expertise in Windows OS, Microsoft Office, and Microsoft 365 .
  • Proven background in delivering VIP support , ideally within financial services or other time-sensitive industries.
  • Skilled in troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
  • Experience in IT migrations, office setups, and user transitions .
  • Excellent communication and interpersonal skills, with the ability to build trust with senior stakeholders.
  • Resilient, proactive, and adaptable in high-pressure environments.
  • Willingness to travel across Asia for office support and relocations.
  • Experience in front-office trading environments is advantageous.
Nice-to-have
  • Previous experience in financial services or working directly with portfolio managers.
  • Familiarity with ITIL frameworks or similar service management processes.
  • Knowledge of remote support tools and ticketing systems.
Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Investment Management
#J-18808-Ljbffr

  • Singapore Evolution Singapore Full time

    Overview We are looking for a dynamic Desktop Support Analyst to provide high-quality IT support to senior stakeholders, including executives and portfolio managers. This individual will excel in fast-paced, high-pressure environments, delivering reliable VIP support and ensuring smooth IT operations across multiple Asian offices. This role is vital to...


  • Singapore beBeeDesktop Support Specialist Full time

    Unlock a world of opportunities as a Desktop Engineer with our forward-thinking team Job Description: We are seeking a skilled and motivated individual to join our team as a Desktop Engineer. In this role, you will be responsible for providing desktop support to customers, addressing a range of IT topics and issues. Your primary goal will be to deliver...


  • Singapore StoneX Group Full time

    Overview: **Class**:Full-time AND Permanent **Legal Entity**: StoneX APAC Pte. Ltd. **Organization**: StoneX APAC Pte. Ltd. **Reports to**: Desktop Support Team Lead - APAC **Company Overview**: **Connecting clients to markets - and talent to opportunity** With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices...


  • Singapore JERA Global Markets Pte. Ltd. Full time

    COMPANY DESCRIPTION **About the Company** JERA Global Markets (JERAGM) is a leading utility-backed seaborne energy trader specialising in LNG, Coal and Freight with a platform to trade across all key markets worldwide. JERAGM is a joint venture between majority shareholder JERA Inc. (JERA) and EDF Trading. JERAGM operates one of the largest seaborne...


  • Singapore JERA Global Markets Pte. Ltd. Full time

    COMPANY DESCRIPTION **About the Company** JERA Global Markets (JERAGM) is a leading utility-backed seaborne energy trader specialising in LNG, coal and freight. A joint venture between majority shareholder JERA Co., Inc. and EDF Trading, JERAGM’s shareholders are among the world’s largest utilities. JERAGM operates one of the largest energy portfolios...


  • Singapore MUFG Bank, Ltd. Full time

    Analyst, Desktop Support Engineer **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our...


  • Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...


  • Singapore Computacenter Full time

    The IT Desktop Support Analyst is the first point of contact for customers with an IT problem, issue, question, or request. The primary duties include: Interacts with users via phone and email to understand and document issues. Monitor and own all incoming support calls and tickets, escalate and assign to others as necessary, and provide clear, concise...


  • Singapore Hunter Bond Full time

    You'll be joining a small and very competent support team in one of the top Quantitative trading companies in the world. This lot are entirely technology driven and place a huge emphasis on automation and progression. You will become a master of Automation, System Administration/Engineering and overall Desktop Support. You'll also have the chance to work...

  • Desktop Analyst

    1 day ago


    Singapore ASIAONE ONLINE PTE. LTD. Full time

    **About the job**: AsiaOne, a leading digital content provider in Singapore, is seeking a passionate and detail-driven tech enthusiast to join our Information Technology (IT) team. This entry-level role is your gateway to hands-on technical support and IT system management. You'll be instrumental in keeping desktop systems running smoothly, assisting...