Desktop Analyst

1 week ago

Singapore ASIAONE ONLINE PTE. LTD. Full time

**About the job**:
AsiaOne, a leading digital content provider in Singapore, is seeking a passionate and detail-driven tech enthusiast to join our Information Technology (IT) team. This entry-level role is your gateway to hands-on technical support and IT system management. You'll be instrumental in keeping desktop systems running smoothly, assisting end-users, and managing key tools like Microsoft Intune and SharePoint. If you’re eager to make an impact in tech, this is your chance.

**Your Mission**
- Deliver first-line technical support concerning desktop hardware, software, and peripherals, ensuring that issues are resolved promptly and efficiently.
- Install, configure, and troubleshoot Windows and macOS operating systems to ensure optimal performance.
- Assist in the configuration, maintenance, and deployment of desktop and computers, Internet of Things (IoT) devices, printers, and mobile devices.
- Facilitate the configuration and management of Microsoft Intune for device management, enrollment, policy enforcement, and compliance monitoring.
- Assist in managing and maintaining SharePoint sites, including user access, permissions, and basic content management.
- Facilitate the creation and administration of Microsoft Entra accounts, encompassing the management of user profiles, permissions, and access within both cloud and on-premises systems.
- Assist in the response to cybersecurity-related incidents that impact the end-user desktop environment, such as malware infections or unauthorised access, under the supervision of senior IT personnel.
- Conduct asset management by tracking, updating, and maintaining inventory of IT hardware and software assets to ensure accuracy and compliance
- Document support tickets, solutions, and procedures within the IT service management system.
- Conduct regular maintenance and inventory assessments on information technology equipment.Stay updated on emerging IT trends and technologies to contribute to process improvements.

**What You Bring**
- Diploma or Higher Nitec in Information Technology, Computer Engineering, or a related field from ITE or a Polytechnic.
- Familiarity with IT hardware troubleshooting (desktops, laptops, printers, etc.).
- Strong problem-solving skills and a customer-service-oriented mindset.
- Ability to work independently and as part of a team in a fast-paced environment.Excellent communication skills, both verbal and written.

**Bonus**
- Knowledge of Microsoft Intune for device management and configuration.
- Experience or familiarity with Microsoft SharePoint administration or content management.
- Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
- Exposure to ITIL processes or service desk ticketing systems.
- Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or CompTIA A+ are a plus.

  • Desktop Support Analyst

    14 hours ago

    Singapore PERSOLKELLY Singapore Full time

    Our client is looking for Desktop Support Analyst to support and troubleshoot 1st and 2nd level of end-users issues in Singapore Office. **KEY RESPONSIBILITIES** - **Act as hub for IT communications with the user base in Asia-Pacific region.**: - **Working closely with IT Engineering to support system maintenance team.**: - L1 & L2 troubleshooting support...

  • Desktop Support Analyst, Sg

    2 weeks ago

    Singapore JERA Global Markets Pte. Ltd. Full time

    COMPANY DESCRIPTION **About the Company** JERA Global Markets (JERAGM) is a leading utility-backed seaborne energy trader specialising in LNG, Coal and Freight with a platform to trade across all key markets worldwide. JERAGM is a joint venture between majority shareholder JERA Inc. (JERA) and EDF Trading. JERAGM operates one of the largest seaborne...

  • IT Desktop Support Analyst

    3 days ago

    Singapore Arup Full time

    **Joining Arup** Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. We’re looking for an IT Desktop Support Analyst to be the front-door to technology services to the rest of the organisation. You will help to increase business productivity by taking a customer-focused,...

  • IT Desktop Support Analyst

    2 days ago

    Singapore Arup Full time

    Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. We’re looking for an IT Desktop Support Analyst to be the front-door to technology services to the rest of the organisation. You will help to increase business productivity by taking a customer-focused, proactive and...

  • Desktop Support Analyst

    14 hours ago

    Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time

    **Key Role Responsibilities**: - Provide day-to-day operational support for the end-user-computing estate. - Take ownership, and be a central point of contact, for any desktop support issues reported by users, ensuring professional and regular communication is provided. - Follow-up on fixes for escalated issues. - Facilitate on-boarding and off-boarding for...

  • Infrastructure Support Analyst

    1 week ago

    Singapore ScienTec Consulting Full time

    We are looking for Infrastructure Support Analyst (Desktop) to join Singapore Government Agency. Working Hours: Monday to Friday Great Career Progression and Friendly Working Environment Job Responsibilities: - Assist in the control and management of the Operations, Service Levels and Contract Administration of the Servers, Networks, Desktops and...

  • Desktop Support Analyst

    2 weeks ago

    Singapore Apple Full time

    Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple,...

  • IT Business Analyst

    3 days ago

    Singapore ALTROCKS TECH PTE. LTD. Full time

    Minimum of 3-5 years of experience as a Business Analyst, preferably in the semiconductor industry. - Strong proficiency in SQL and database management. - Proficiency in Power BI Desktop, Power BI Service, and Power Query. - Work closely with business stakeholders to understand their business process, workflow, tools and data needs and provide solutions. -...

  • Desktop Engineer

    7 days ago

    Singapore Ellwood Consulting Full time

    **Responsibilities**: - Facilitate the onboarding and training of new end users within our client environment. - Provide expert-level support for hardware, software, networks, and servers, including Windows and Mac devices, as well as mobile devices such as Apple and Android. - Take ownership of project management and execution. - Manage access for all end...

  • IT Systems Analyst

    14 hours ago

    Singapore KENNEDYS SINGAPORE LLP Full time

    Kennedys is seeking an IT Systems Analyst, to join our IT team and be based in our Singapore office. Our Systems Analyst (SA) team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. Although this role will be based in the...