Desktop Support Analyst, Sg

7 days ago

Singapore JERA Global Markets Pte. Ltd. Full time

COMPANY DESCRIPTION

**About the Company**

JERA Global Markets (JERAGM) is a leading utility-backed seaborne energy trader specialising in LNG, Coal and Freight with a platform to trade across all key markets worldwide. JERAGM is a joint venture between majority shareholder JERA Inc. (JERA) and EDF Trading.

JERAGM operates one of the largest seaborne energy portfolios in the world which gives the Company an in-depth understanding of the way local, regional and international energy markets behave. These insights enable the Company to help customers increase security of supply, optimise their portfolios and improve the risk management of their assets.

The commercial hub of the Company is in Singapore, with offices located in Japan (Tokyo), the UK (London) and the US (Baltimore).

DESIGNATION : Desktop Support Analyst, SG

RESPONSIBILITIES

**Position Description**

**Key Role Responsibilities**
- Provide day-to-day operational support for the end-user-computing estate.
- Take ownership, and be a central point of contact, for any desktop support issues reported by users, ensuring professional and regular communication is provided.
- Follow-up on fixes for escalated issues.
- Facilitate on-boarding and off-boarding for starters, movers, and leavers.
- Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.
- Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders as required.
- Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of technology issues.
- Collaborate with relevant teams to plan, test, and deliver on-going enhancements.
- Contribute to the development and improvement of processes and technology standards across the desktop infrastructure and security domains.
- Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.
- Proactively monitor the estate for availability, capacity, and performance.
- Participate in a wide variety of global projects, improvements, and controls activities to enable growth in business footprint, innovation, and digital transformation.
- Share knowledge and expertise with others, coaching and mentoring peers as required.
- Occasional work outside of normal business hours may be required at times, for major incidents, planned maintenance and in support of month-end closing.

QUALIFICATIONS

**Key Qualifications and Experience**

***Essential:

- Relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors.
- Experience diagnosing and remediating system issues in a Windows Server 2016/2019 and Windows 10 environment.
- Experience with device provisioning using SCCM and/or InTune.
- Knowledge of ITIL framework, certification an advantage.
- Experience with managing desk moves.
- Experience using ITSM tools (Jira, ServiceNow, Remedy etc.)
- Experience administering Microsoft Office 365.

Desirable:

- Experience administering Microsoft Azure (e.g., Azure AD/RBAC).
- Knowledge of a scripting language (e.g., PowerShell or Python).
- Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc).
- Experience with software-defined networking and security controls (SD-WAN/SASE).
- Experience with desktop-as-a-service and modern management (especially with Azure Virtual Desktop, Microsoft Defender, and Microsoft Endpoint Manager).
- Relevant Microsoft 365 and Azure certification(s).
- Experience managing small projects/changes.
- Experience with agile delivery methodologies (e.g., SCRUM or Kanban).
- Domain knowledge of energy physical and financial commodities and derivatives.
- Experience with cloud-focussed logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics).
- Experience with any of the following platforms/systems: Allegro Horizon ETRM, Trayport Global Vision/Joule, Updata, FXAll, WebICE, SunSystems/Q&A, Softmar, Veson IMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.

**Person Specification**
- Strong academic background educated to degree level and/or equivalent professional qualification or relevant business experience.
- Excellent communication and interpersonal skills.
- Must be able to organise and articulate technical information clearly and concisely.
- Committed to continuous improvement.
- Sensitive to a variety of cultures.
- Highly motivated to deliver results and ‘go the extra mile’ to meet deadlines.
- Structured, systematic, and analytical in approach with a problem-solving mentality.
- Customer focussed, and goal orientated with keen attention to detail.
- Adept at working with challenging users in a fast-paced trading floor environment.
- Self-starter willing to take responsibility for

  • Desktop Support Lead

    2 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $3,700 - $4,500 Per Month**Date Posted** - 3 hours agoAdditional Details **Job ID** - 103492**Job Views** - 1Roles & Responsibilities - Install, upgrade, support, and troubleshoot Windows 7 and Windows 8.1 and Microsoft Office - Use diagnostic tools to troubleshoot problems...

  • Desktop Support Engineer

    1 week ago

    Central Singapore Legatcy Recruitment Pte Ltd Full time

    **Desktop Support Engineer** **Roles & Responsibilities** - Provide IT technical service desk and onsite support for end-user services. - Problem identification, diagnosis and rectification for both hardware and software issues. - Support desktops, notebooks, printers and other hardware components. - Experience in MacOS support and troubleshooting...

  • NEW# IT Desktop Support Analyst

    3 weeks ago

    Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities#NEW# IT Desktop Support Analyst - ContractImmediate starters will be prioritized for considerationWe are currently seeking an experienced Desktop Support Analyst to join our team for a 6-12 month contract. As a key member of the IT support team, you will be responsible for providing 1st and 2nd line support for our users across...

  • Desktop Support

    5 days ago

    Singapore NTT DATA Full time

    **Req ID**: 295109 We are currently seeking a Desktop Support -End user support to join our team in Tuas, South West (SG-05), Singapore (SG). **Role & Responsibilities**: - Provision new users with hardware, software, and account setup. - Provide onsite and remote support for multiple locations. - Troubleshoot and resolve a variety of technical problems...

  • IT Desktop Support Engineer

    2 days ago

    Singapore This is an IT support group Full time

    Desktop Support Engineer (AE) - Training provided Willing to work at Changi/Loyang area. Training will be provided. Able to start work immediately. The Opportunity Responsibilities include: Installation/configuration of OS and applications including in-house applications. Installation/configuration of accessories, peripherals, and mobile devices....

  • Desktop Support Engineer

    2 days ago

    Singapore This is an IT support group Full time

    Reporting to the Group Tech Head, the Desktop Support Engineer will be responsible for maintaining the company's computer hardware, software, and network systems. The job scope entails providing technical assistance to employees and troubleshooting issues to ensure smooth functionality within the organization. Key Responsibilities Provide desktop support to...

  • Desktop Support Analyst

    1 week ago

    Singapore StoneX Group Full time

    Overview: **Class**:Full-time AND Permanent **Legal Entity**: StoneX APAC Pte. Ltd. **Organization**: StoneX APAC Pte. Ltd. **Reports to**: Desktop Support Team Lead - APAC **Company Overview**: **Connecting clients to markets - and talent to opportunity** With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices...

  • Desktop Support Specialist

    2 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $2,500 - $3,000 Per Month**Date Posted** - 4 hours agoAdditional Details **Job ID** - 107159**Job Views** - 1Roles & Responsibilities Duties and responsibilities of the DSS - Handle and resolve computer hardware and software incidents and requests. Computer hardware and...

  • Desktop Support Engineer

    2 days ago

    Singapore IT Solution Pte Ltd Full time

    Looking for Desktop Support Engineer in Singapore Position Title Description IT Solution Singapore is currently looking to appoint a Desktop Support Engineer to join their company IT team in Singapore office. IT Solution Pte Ltd aims to be the leading Singapore-based firm for corporate IT service that provides One-Stop Solution services for our clients. We...

  • IT Desktop Support Engineer L2 SG

    2 days ago

    Singapore Excis Compliance Full time

    Singapore, Singapore | Posted on 24/03/2025We are seeking a Desktop Support Engineer to provide technical assistance to our client. The candidate will help install, upgrade, and troubleshoot PC hardware and software systems, and handle daily technical support activities on desktop, VDI, and Laptop, Microsoft Office support, and 1st level support for Email,...

  • Desktop Support Engineer L2 SG

    2 days ago

    Singapore Excis Compliance Full time

    Cecil Street, Singapore | Posted on 07/10/2024Target Onboarding Date : November 4, 2024Experience : 3+ years Job Overview Join our global team supporting a leading company in Singapore's fast-paced business district. As an IT Desktop Support Engineer, you'll be the go-to person for resolving tech issues and ensuring smooth day-to-day operations. You'll get...

  • Junior Desktop Engineer

    2 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Contract**Salary** - $3,000 - $4,200 Per Month**Date Posted** - 3 hours agoAdditional Details **Job ID** - 104772**Job Views** - 1Roles & Responsibilities **Junior Desktop engineer** - Good communication skills. - Laptop/ Software Win OS Troubleshooting knowledge. - Prepare Master image, if...

  • Desktop Support Engineer

    2 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Contract**Salary** - $2,400 - $2,600 Per Month**Date Posted** - 5 hours agoAdditional Details **Job ID** - 106933**Job Views** - 1Roles & Responsibilities **Temp Desktop Support Engineer Needed (Singaporeans Only) for IT Projects** Job Scope: - IT Project Implementations. - Set up Laptops and...

  • Desktop Support Engineer

    3 days ago

    Singapore Jobline Resources Pte Ltd Full time

    **Responsibilities**: - Troubleshoot & Resolve Desktop Based Incidents within Service Level Agreement - Fulfil Desktop Related Service Requests including but not limited to staging & deployment, software installation within Pre-defined Turnaround Time - Assist Desktop Team Lead to Project Manage & perform various Desktop Related Projects including but not...

  • Infrastructure Support Analyst

    2 days ago

    Singapore ScienTec Consulting Full time

    We are looking for Infrastructure Support Analyst (Desktop) to join Singapore Government Agency. Working Hours: Monday to Friday Great Career Progression and Friendly Working Environment Job Responsibilities: - Assist in the control and management of the Operations, Service Levels and Contract Administration of the Servers, Networks, Desktops and...

  • Desktop Support

    2 days ago

    Singapore ITCAN Full time

    **1.)DEPUTY DE- (Education is not IT related)** 2) Declaration is a must to be filled (pls use attached updated declaration form) 3) NS completion is a must - do not propose CVs of CCDs who are due for NS 4) No pregnancy 5) No mental health issues OR medical health issues 6) Good communications & Interpersonal skills both spoken and written English 8)...

  • Desktop Engineer

    2 days ago

    Singapore This is an IT support group Full time

    Job DetailsWe are seeking a skilled Desktop Engineer to join our IT support team. The ideal candidate will have a strong background in computer systems, network administration, and desktop support. As a Desktop Engineer, you will be responsible for installing, configuring, and maintaining computer systems, workstations, and applications, ensuring optimal...

  • Technical Support Analyst

    2 days ago

    Singapore This is an IT support group Full time

    This IT support group is seeking a skilled Desktop Support Engineer to provide technical support and assistance to our customers. The ideal candidate will have excellent communication skills, with the ability to explain technical concepts in a clear and concise manner.Job Summary:Installation and configuration of OS and applicationsTroubleshooting and...

  • Desktop Support Engineer

    2 days ago

    Singapore Behaviorally (Formerly PRS) Full time

    **Company Profile**: **Job Requirement Description** We are looking for a Desktop Support person to support our Asia region and to act as the Corporate IT point of contact for that region. This person will provide desktop configuration as set by the corporate office and end-users within Asia region. This position will report directory to our corporate...

  • Desktop Support Engineer

    7 days ago

    Singapore DEZIRE TECHNOLOGIES PTE. LTD. Full time

    Perform troubleshooting for client platform related problems. - Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. - Perform service request related to client platforms. - Monitor the agreed service level, document & maintain the configuration of...