Desktop Support Specialist

6 days ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $2,500 - $3,000 Per Month**Date Posted**
- 4 hours agoAdditional Details

**Job ID**
- 107159**Job Views**
- 1Roles & Responsibilities

Duties and responsibilities of the DSS
- Handle and resolve computer hardware and software incidents and requests. Computer hardware and software include desktop computers, laptops, mobile devices, monitors, keyboards, video conferencing systems, printers, and scanners of the Company.
- Adhere to the policies and guidelines of the Company at all times during the execution of this agreement.
- Follow established standards of the Company for processing and escalating an incident or request.
- Provide technical advice and support on the use of computer hardware and software.
- Responsible for the installation, support, and issue resolution of computer hardware and software.
- Investigate and research solutions for computer hardware and software problems with a view to resolving such hardware and software problems.
- Participate in any projects related to the DSS field of work.
- Any other tasks or works as and when requested & assigned by the Company.
- Provide timely updates on tasks to the assigned IT Manager of the Company.

Required Experience
- Diploma in Information Technology or equivalent in relevant discipline.
- Minimum 2 years of experience in computer and computer peripherals, hardware, and software support.
- Experience in troubleshooting and managing Win10, Sharepoint, MS Office, MS Outlook, MS Active Directory, iOS, VDI client, VPN client, networking, scanner, printer, and other attached peripherals.
- Ability to perform computer hardware and software troubleshooting with experience in the use of diagnostic programs and tools.
- Experience in incident and request management systems.
- Experience in ITIL operating environment is a plus.
- Good customer service and communication skills.
- Ability to manage projects and provide status updates on a regular basis.

Tags

desktop

support

specialist

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