Desktop Support Specialist

4 days ago

Singapore beBeeSupport Full time

Desktop Support Specialist

Job Description:

We are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring their desktops, laptops, and peripherals are running smoothly.

You will work closely with our IT teams to diagnose and resolve hardware, software, and network issues, either remotely or on-site. Your expertise in troubleshooting complex problems will be invaluable in keeping our users productive and happy.

Responsibilities:

  • Diagnose and resolve hardware, software, and network issues
  • Install, configure, and maintain desktops, laptops, peripherals, and software applications
  • Perform system backups, performance monitoring, and troubleshooting on servers and network components
  • Provide guidance and training to users on hardware and software usage, best practices, and troubleshooting techniques
  • Maintain accurate records of hardware and software assets, documenting procedures, and updating knowledge bases
  • Assist with IT projects related to desktop engineering and support, contributing expertise and coordinating tasks
  • Stay up-to-date with the latest technologies and trends in desktop support to improve processes and solutions

Qualifications:

  • Strong technical skills in troubleshooting hardware and software issues on various platforms (Windows, Mac, etc.)
  • Excellent communication and interpersonal skills for interacting with end-users and collaborating with IT teams
  • Ability to work independently and as part of a team, managing multiple tasks and prioritizing effectively
  • Knowledge of ITIL framework and best practices is often preferred
  • Experience with remote support tools and technologies
  • Analytical and problem-solving skills to diagnose and resolve complex issues
  • Familiarity with network concepts, Active Directory, and other relevant IT infrastructure components

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